Access Control, Admission Control, Internet Ticketing Software

Learning Center Curriculum

System Administrator Essentials
Course Details
$1725.00 per person
Duration: Five days of instruction

For new customers or expanding the knowledge of additional personnel, we offer the System Administrator Essentials course. This one-week course is packed with the most essential information for managing your Galaxy POS system, from adding tickets, processing group orders, setting up events, and picking out the most important reports for your operations. We have designed this course so that you can leave with a basic sample database that you can quickly and easily add to on your own or with the aid of your Gateway Representative.

Topics include:

Designing a chart of accounts that grows with your company
Adding your tickets and items
Deciding how to handle money day to day
Managing your users
Creating effective discounting programs
Understanding and using Galaxy reports
Creating, managing, and tracking group and advance sales orders
Setting up and selling capacity managed Event Tickets
Tracking the admissions of your guests with access control
Selling passes

Galaxy Data Structure
Course Details
$1595.00 per person
Duration: Two days of instruction

The Galaxy Data Structure Training is a course designed to help the relational database novice become more proficient. If you've ever wondered where or how data is stored, this is the class for you. In this course you'll learn the Galaxy data structure, how to write basic SQL queries, and you’ll have the opportunity to talk with other users. You’ll learn:

How to write basic SQL queries
How to use Microsoft QueryAnalyzer*
How to use Microsoft Enterprise Manager*
How to use Microsoft Excel to create reports, spreadsheets and export data*
In-depth training on Galaxy table structure and relationships
How to put your knowledge to work immediately with hands-on exercises

* This course is not a Certified Microsoft Training seminar or an advanced class for topics such as database backup and restore.

eGalaxy Web Store
Course Details
$1995.00 per person
Duration: Four days of instruction

The eGalaxy Web Store Training is a course designed to help the eGalaxy 3 Web Store novice become more proficient. If you are new to eGalaxy or want to increase your proficiency, this is the class for you. In this course you'll develop a basic understanding of the configurations necessary to get your Web store up and running.

You’ll learn:

How to configure Sales Channels
How to create individualized confirmations and PrintAtHome tickets
How to configure and administer your Web store with the use of the new Online Administration Utility
How to publish to your Web store
How to put your knowledge to work immediately with hands-on exercises

Advanced Order Entry
Course Details
$2,195.00 per person
Duration: Five days of instruction

Advanced Order Entry is a course designed to help System Administrators and Group Sales Managers unlock the power of the Galaxy Order Entry module. In this course you will learn the capabilities, configuration, and established Best Practices for Order Entry. Whether you're a seasoned Order Entry veteran or just coming out of System Administrator Essentials, this course will help you use Order Entry to its full potential and help you realize your organization's goals.

You'll learn:

How to configure Order Entry
How to effectively plan and manage groups
How to implement Best Practices for Order Entry
Techniques for efficiently handling large and small orders
How the Charge Account works and how to track its use
How to use attributes to match customers with suitable events
How to create and maintain contact lists for marketing purposes

Advanced Resource Management
Course Details
$1,995 per person
Duration: 3 days of instruction

The Advanced Resource Management Training is a course designed to help the Galaxy System Administrator and Event Ticketing Manager master the Resource Management module. Learn how to maximize efficiency when configuring and managing all of your events and resources while incorporating the established best practices discussed in class. With its comprehensive look at all of the possible configurations offered by this flexible module, this class will provide insight to the Resource Management veteran as well as anyone fresh out of System Administrator Essentials.

You'll learn:

How to configure Resource Management
How to manage events and resources
How to configure event tickets to go off sale at different times for various sales channels
How to use Event Availability to search for existing events or create an "Event on the Fly"
How to configure advanced event settings like attributes, wait lists, rosters and holds

Advanced eGalaxy Server - Online
Course Details
$200 per person
Duration: 1.5 hours

The Advanced eGalaxy Server Training is a course designed to help the eGalaxy Server administrator understand all of the eGalaxy Server and Web Order Processor configurations. Maximize efficiency, increase security, and take control of your operations by learning how to use eGalaxy server to its fullest potential. You'll also save on the high cost of travel expenses with this convenient online course.

You'll learn:

How to configure eGalaxy Server, Web Order Processor and Message Sender
How to configure eGalaxy Sources
How to configure order error notification
Use cases for eGalaxy Server and Web Order Processor configurations
How to set rules for order creation

Batch Printing to Maximize Efficiency
Course Details
$150 per person
Duration: 1 hour

How do you prepare for upcoming groups and will call orders? Are you taking advantage of all the features Galaxy has to offer when preparing for arrivals? How can you maintain guest service levels at your will call and groups window with fewer resources?

Batch printing is a surefire way to take the pain out of printing and save you time and money. In this training session, we will discuss the benefits and best practices of batch printing and teach you how to con-figure your environment to take advantage of this little known feature.

You'll learn:

The basic concepts of batch printing
The best practices for implementing batch printing

Central Configuration - Online
Course Details
$200 per person
Duration: 2 hours

Central configuration enables system administrators to easily set up and maintain Galaxy configurations across an entire facility. Using central configuration, you can change settings at any station and all nodes at your facility automatically download those changes.

During this online training session, we will discuss how central configuration helps you to ensure that all nodes have the most up to date information, and gives you control over which nodes receive the data. You will administer your system with greater efficiency and more accuracy than ever before.

You'll learn:

How to plan for the change from local to central configuration.
How to work with different views on certain data maintenance options, enabling you to configure multiple records at one time.
What happens when data is published and then downloaded to nodes.
How to use database heartbeat and the system dashboard to monitor the status of each Galaxy node.
Configuration options for node settings applying at the global, agency or node level.

Convenience Fees - Online
Course Details
$200 per person
Duration: 2 hours

Gateway’s Convenience Fee Training shows you how to maintain your profit margin and your ticket prices with Galaxy’s convenience fee functionality. You’ll learn how to recoup administrative costs for online, call center or group sales through Galaxy’s flexible, automated process. Discover how to control which levels of your Web store enforce the fees and how to choose from high-level sales
channel fees to specific, per-item fees, or both.

This course will provide everything your System Administrator, Web Administrator and Group Sales Director need to know to implement Galaxy’s convenience fee functionality.

You'll learn:

The business case for use of convenience fees
How to organize revenue generated from fee collection
How to configure convenience fees for Galaxy Order Entry
How to configure convenience fees for the eGalaxy Web Store

Driving Retail Sales - Online
Course Details
$150 per person
Duration: 1 hour

Galaxy has a number of tools that can help you drive your retail sales and increase per capita spending. This course will focus on one of the major tools you can use to attract customers to your retail segment: Discount coupons. Even if you don’t use Galaxy for your retail sales, you can still use the system to get discounts into the hands of your customers, and get them into your retail shop.

Galaxy presents many opportunities to an organization willing to leverage their existing investment as a retail force. This training session is designed to teach you how to use Galaxy to increase your retail sales and revenue potential. We will discuss the benefits of member discounts, promoting retail sales at the ticket counter and a few additional ways to drive your customers to your gift shop.

You'll learn:

Print discount coupons on point of sale receipts for arriving groups, for pass holders, and on the Web
Create a "mystery discount" campaign in which customers learn their discount amount when they check out

eGalaxy Reseller Web Store - Online
Course Details
$500 per person
Duration: 4 hours (Two 2-hour sessions with a one hour break)

The eGalaxy Reseller Web Store Training is an online course designed to help the Galaxy System Administrator and Web Store Administrator master the eGalaxy Reseller Web Store module. Learn how to take control of your reseller ticket sales and reduce the costs associated with reseller channels. Discuss the many ways this flexible module can be configured to meet your needs while incorporating the established best practices to reduce your risk.

You'll learn:

How to configure an eGalaxy Reseller Web Store
How to guarantee your profits by controlling reseller pricing
How to run reseller sales reports and immediately realize your revenue
How the eGalaxy Reseller Web Store can help you eliminate the cost and potential waste associated with preprinted tickets
How to use prepayment accounts to increase the number of resellers with whom you work while minimizing your risk

Selling Events on the eGalaxy Web Store - Online
Course Details
$100 per person
Duration: 1 hour

With the enhanced events functionality on the eGalaxy Web Store, your guests can purchase event tickets easily and efficiently, enabling you to reach a wider audience. Learn all about this enhancement and how you can use the new features to maximize your revenue potential.

During this online training session, we will discuss how to make it easier for your guests to purchase event tickets on the Web by reducing the number of keystrokes needed to purchase the tickets, as well as the number of PLUs that you have to manage.

You'll learn:

How to configure a single PLU to sell the same event through all of your sales channels
How to configure shared calendars among PLUs
How to configure your events to use multiple capacity-managed resources

The Galaxy^® Interface to The Raiser's Edge^® - Online
Course Details
$300 per person
Duration: 3 hours

Congratulations! You have combined two powerful and robust systems, Galaxy and The Raiser’s Edge. Now you need to understand the details of how these two systems are integrated, what data is synchronized, and what you need to do in order to maintain this new, integrated environment. This is exactly what The Galaxy Interface to The Raiser’s Edge (RE Console) is designed to deliver.

You'll learn:

The history of the Galaxy Interface to The Raiser’s Edge
How RE Console works
What data is shared between Galaxy and The Raiser’s Edge
How to perform common tasks such as auditing your system, adding new memberships to be used in both systems, adding new campaigns, and more!

Register now for The Galaxy Interface to The Raiser's Edge - Online

Raiser's Edge is a registered trademark of Blackbaud, Inc. Gateway Ticketing Systems, Inc. is in no way affiliated with this product or company.

Group Sales on the eGalaxy Web Store - Online
Course Details
$500 per person
Duration: 5 hours (Two sessions with a one hour break)

By providing your group customers with an easy and convenient way to purchase tickets online, you can see dramatic increases in sales volume while cutting down on the overhead associated with the additional staffing normally required to take these orders. Now, with the brand new Group Sales on the eGalaxy Web Store Online Training, you will learn how you can leverage this powerful module and use it to its fullest potential.

During this online training session, we’ll discuss how you can create a better online shopping experience than ever before for your Group Sales customers. You’ll walk away from this training with the knowledge necessary to configure and administer the Group Sales on the eGalaxy Web Store module.

You'll learn:

How to configure unique pricing options for different customers purchasing on the Web store
How to manage the application process for potential group sales clients
How to control whether customers pay online with a credit card or use a credit account
How to limit the maximum number of tickets customers can purchase during a transaction

Galaxy Packages - Online
Course Details
$200 per person
Duration: 2 hours

Galaxy Packages is a course designed to help System Administrators and Operations Managers take advantage of the packages functionality of Galaxy available in Galaxy 4.0 and later. In this course you will learn the concepts of the predefined combo capability in Galaxy; from setup, to sales, to reading the journal. If you are interested in offering your customers value added combo deals, this is the perfect way to learn how Galaxy can help you and how to set it up.

You'll learn:

Basic package concepts and uses
How to configure a Galaxy Package
How to sell and return a Galaxy Package at the point of sale
How to sell and return a Galaxy Package in Order Entry
How to read a package journal entry
How to configure and use the Deferred Benefits functionality
How to sell packages on the eGalaxy Web Store

Galaxy Payment Plans - Online
Course Details
$200 per person
Duration: 2 hours

Everyone is looking for ways to increase revenue. Providing your guests with the convenience of paying for tickets, passes or retail goods over an extended period of time is one method you can use to increase revenue. Galaxy Payment Plans offers you a number of different ways to accomplish this task and there is no better way to implement this powerful module than by learning just how flexible it is.

During this online training session, we will discuss how to create and maintain your different payment plan offerings. We will also look at how you can use the Payment Calculator to enhance customer satisfaction and increase sales.

You'll learn:

How to configure Payment Plans and the various options to meet your needs
How to configure the Payment Calculator
How to configure automated recurring payments, billing statements and credit card processing

Ramping Up Revenue - Online
Course Details
$100 per person
Duration: 1 hour

While the primary focus of Galaxy may be revenue management and admission control, it also offers powerful revenue-generating capabilities. In this training session, we will review some of the ways you can create additional revenue streams through features such as Convenience Fees, Price Schedules and using marketing messages for paid advertisements.

You'll learn:

Configure Convenience Fees on your eGalaxy Web Store or in Order Entry
Configure Price Schedules to help you earn additional revenue on your existing tickets
Leverage Marketing Messages to add an additional revenue stream

Rosters - Online
Course Details
$100 per person
Duration: 1 hour

In some environments, it is imperative that you know who will be attending a specific event and gather additional information about them. Put down that pen and paper, throw away your old spreadsheets and learn how to use the Rosters feature in Galaxy to track this information for you.

During this online training session, we will discuss how to automate the process of collecting event participant information. Doing so will lead to greater efficiency by eliminating the lost data forms, unreadable answers and missed questions associated with the manual processes currently being utilized to obtain this information.

You'll learn:

Configure Galaxy to prompt for information about event attendees
Configure Attributes that can be used with rosters

Understanding the Charge Account - Online
Course Details
$100 per person
Duration: 1 hour

The charge account is a vital part of the operation of Galaxy’s Order Entry module. But as important as it is, the charge account is also commonly misunderstood. Understanding the Charge Account online training will give your group sales managers, system administrators, and finance personnel insight into the concepts behind the Order Entry charge account.

In addition to learning the basic concepts of the charge account, trainees will also learn the required and best practice settings for the charge account, as well as how to account for the value assigned to the charge account in your income statement using the Credit Activity report.

Using SQL to Create Newsletter Mailing Lists in Galaxy - Online
Course Details
$100 per person
Duration: 1 hour

You’ve brought your ticket sales online with the eGalaxy Web Store, and now you want to drive up customer awareness and sales opportunities by offering customers the opportunity to receive a newsletter or promotional offers via e-mail.

In the eGalaxy Newsletter Training, you will learn how to configure eGalaxy to prompt your online customers to join your email list. You will also learn how to gather that information from your SQL database and use it to send emails from Microsoft Word using the Mail Merge functionality. Of course, if you are using some other e-mail newsletter service or CRM system, you could use that too once you have learned how to get the information from SQL.

You’ll learn:

Configure the eGalaxy Web Store newsletter prompt
Configure Order Entry to record the responses
Create a view in your SQL database to hold your mail list
Use Word to add data from the mail list to your newsletter and send the newsletter