skip to navigation

Gateway Ticketing Systems Gateway Ticketing Systems

Community

European Galaxy User Group Meeting

Updated: May 17, 2017 | User Group Meetings | Share on LinkedIn

Overview

EXPEDITION: REACHING NEW SUMMITS

Let’s come together to discuss successful strategies to grow your venue’s attendance, revenue and visitor satisfaction. Now two full days long, our European Galaxy User Group Meeting will include updates from Gateway Ticketing Systems, customer success stories and roundtable discussions.

EUROPEAN GALAXY USER GROUP MEETING
Held at Guoman Hotels: The Tower
St. Katharine’s Way | London
17-18 May | Wednesday-Thursday

Register

Registration is now closed. Hope to see you next year.

EUROPEAN GALAXY USER GROUP MEETING
Held at Guoman Hotels: The Tower
St. Katharine’s Way | London
17-18 May | Wednesday-Thursday

Agenda

EUROPEAN GALAXY USER GROUP MEETING

Day 1 | 17 May | Wednesday

09:30 › Registration and Coffee

10:30 › Welcome
We’ll take a few minutes to have a look at the agenda and introduce speakers.

10:45 › Company Update
This session kicks off our Euro UGM by giving an update on what is happening at Gateway Ticketing Systems including company updates and high-level view of the new Gateway service offers to support your business including managed services, consultancy and support services.

11:30 › Business Transformation
We will present how customers have been using CRM Plus & Reporting Plus solutions within their organisations and the benefits they are getting from them.

12:15 › Lunch

13:15 › Market Update
We will review the latest market update influencing how we managed our customer journey.

14:00 › Gateway Product Updates
Let’s have a closer look at the latest Gateway product updates including Version 7.1 update, responsive web store and analytics.

14 :45 › How to Help Fuel Future Development
How can you help shape the future of our Galaxy solution? COO Don Eash shares ways to get involved and have your ideas heard.

15 :15 › Break

15:45 › Customer Journey Mapping
During this session, we will review what customer journey mapping is about and why it is important to spend some time on developing your customer journey for your various targets.

16:15 › Roundtable: Increasing Revenue
We will explore different ways to reach your revenue objectives including dynamic pricing, online analytics and fundraising.

18:00 › Reception | The Dickens Inn
Join us for drinks and canapés.

Day 2 | 18 May | Thursday

08:30 › Optional – Not-for-Profit Session
We’ll start the day with discussion over not-for-profit organisation requirements including Gift Aid and fundraising as well as share best practices.

09:30 › Break

10:00 › Visitor-Centric Approach
With support from diverse industry experts, we will discuss the importance for attractions and cultural venues to be visitor-centric and gain better understanding of their visitors. We will review CRM, segmentation, customer journey and emailing.

11:00 › Social Media Marketing
We’ll be talking about how to harness the power of social media to promote your venue.

12:00 › Lunch

13:00 › External Influences
We’ll be talking about changes to legislation around data protection EUGDPR and other changes.

14:00 › The Roadmap
Inspired by the possibilities of what you can do at your venue to grow sales and improve the customer experience? Wait – there’s even more. In this closing session, we’ll share with you our roadmap for the coming year and beyond.

15:00 › Wrap-Up and Looking Ahead to Next Year

Sponsors

Gold Sponsor 

 

 

 

TLS Boca Systems

 

 

 

PriceTag

 

 

 

 

CommuniGator

 

 

Tiqets

Interested in learning more?

Please tell us a little bit about your needs.

Contact Us

What can we help you find?