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North American Galaxy User Group Meeting

February 14, 2017 | Share on LinkedIn

Overview

EXPEDITION: REACHING NEW SUMMITS

Let’s hit the trail together and explore how to grow your attraction’s attendance, revenue and visitor satisfaction. Enjoy four days packed with customer panels, roundtable discussions, Gateway-led presentations and networking with your peers.

NORTH AMERICAN GALAXY USER GROUP MEETING – Held at Seattle Renaissance
Hosted by Point Defiance Zoo & Aquarium and Washington State Ferries

WELCOME RECEPTION (CUSTOMER EVENT)
Sunday, August 6 | 
6:30-8:30 p.m. | Seattle Renaissance

MAIN SESSION – Starts at 9 a.m. each day

  • Monday, August 7 – Planning for Success
    Learn how customers have set up their operations for success – from new business processes to team training.
  • Tuesday, August 8 – Being Discoverable
    Explore ways to attract new guests and stay top of mind for repeat visits.
  • Wednesday, August 9 – Elevating Your On-Site Experience
    Discover how to increase per-capita spending and enhance your guest experience.
  • Thursday, August 10 – Staying Connected
    Find out how your colleagues are engaging with guests after their visit.

BONUS DAY – CRM Basic Training (9 a.m.-noon)

  • This three-hour course will cover the concepts of Customer Relationship Management as well as dive into how to use CRM Plus | Powered by Galaxy to improve the customer experience while increasing revenue.

CUSTOMER VISITS

  • Monday, August 7 – after main session
    Washington State Ferries
     – small group tours of their operations including vehicle loading, point-of-sale and admission control
  • Wednesday, August 9 – buses depart hotel at 2:30 p.m., zoo experience 3:30-6:30 p.m.
    Point Defiance Zoo & Aquarium 
    – camel rides, animal appearances and an exclusive catered event for our UGM-ers

Register

North American Galaxy User Group Meeting – Held at Seattle Renaissance
Hosted by Point Defiance Zoo & Aquarium and Washington State Ferries

  • August 7-10 – Main Session
    Early-bird pricing – $1,345 (save $150 when you book by March 31)
    Regular pricing – $1,495
    Daily registration options also available
  • August 11 – Optional Bonus Day – CRM Basic Training
    With full registration – $395
    With daily registration option – $595

If you have a complimentary UGM registration through your Premier Support Tier, email us and we’ll take care of doing this for you. Please indicate which raffle prize you’d like to be entered to win.

 

 

Register by March 31 and save $150!
Plus, be entered in a random drawing for your choice of prize:

  • $100 VISA gift card
    (3 winners)
  • Shark dive at Point Defiance Zoo & Aquarium
    (4 winners, during customer visit on Aug. 9)
  • Northwest Trek feeding tour
    (12 winners, Sat., Aug. 12, transportation not provided)
  • Northwest Trek adventure ropes course
    (12 winners, Sat., Aug. 12, transportation not provided)

You must register by March 31 to enter to win. Prizes may not be substituted. Winners will be announced and notified by April 14.

 

Agenda

LOOK FOR A MORE DETAILED AGENDA IN MARCH

Exhibit time will be scheduled during morning and afternoon breaks each day.

Sunday, August 6 – Welcome Reception (Customer Event)
6:30-8:30 p.m. | Seattle Renaissance

Monday, August 7 – Planning for Success
9 a.m.-5:30 p.m. | Seattle Renaissance

Learn how customers have set up their operations for success from new business processes to team training.
Evening Hours TBD | Customer Visit | Washington State Ferries | Tour of Operations

Tuesday, August 8 – Being Discoverable
9 a.m.-5:30 p.m. | Seattle Renaissance
Explore ways to attract new guests and stay top of mind for repeat visits.

Wednesday, August 9 – Elevating Your On-Site Experience
9 a.m.-12:15 p.m. | Seattle Renaissance
Discover how to increase per-capita spending and enhance your guest experience.

12:15-2 p.m. Lunch and Exhibit Hours | Seattle Renaissance

3:30-6:30 p.m. | Customer Visit | Point Defiance Zoo & Aquarium
Buses will return immediately after for those who want to return to Seattle. Or take part in an optional Tacoma Pub Crawl led by our Point Defiance friends, bus will depart Tacoma at 10 p.m.

Thursday, August 10 – Staying Connected
9 a.m.-5:30 p.m. | Seattle Renaissance
Find out how your colleagues are engaging with guests after their visit.

Friday, August 11 – Bonus Day – CRM Basic Training (optional event)
9 a.m.-noon | Seattle Renaissance
This three-hour course will cover the concepts of Customer Relationship Management as well as dive into how to use CRM Plus | Powered by Galaxy to improve the customer experience while increasing revenue.

* Agenda topics and times subject to change.

Sponsors

Thank you to our North American User Group Meeting sponsors who help make our event the success that it is. Each morning and afternoon of our main session will have exhibit time for you to visit with our sponsors and see how they can help you grow your business.

Gold Sponsor
Digonex

 

 

Silver Sponsors

Olea Kiosks

 

 

Boca Systems

Justification Letters

Need to justify the value of attending the North American Galaxy User Group?

Use these letters to help demonstrate the ROI to your manager.

Hotel Details & Airline Offer

The main session and bonus day event are being held at the Seattle Renaissance.

We have secured a limited number of rooms at this hotel at $219/night USD. Please be sure to reserve as early as possible to get the best rate.

This offer will expire July 14, 2017, or once our room block is full, whichever comes first.

 

 

Alaska Airlines Discount Available – Save 5% Off Published Online Fares

Our friends at Point Defiance have secured a special discount code for reserving your airfare to Seattle.

Dates of Travel: August 2-15, 2017
All cities Alaska Airlines serves in the US, including Hawaii and Canada to Seattle.
Meeting Fare Code: ECMX432

Meeting Fare Rules:

  • Your group is entitled to 5% discount off Alaska Airlines published fares (except companion and other promotional fares).
  • You may book and ticket on the blackout dates but no discount will apply.
  • Any change or cancellation after ticketing is subject to a service charge. All fare rules and additional blackout dates of the fare apply.
  • All tickets must be issued online or the Alaska Airlines Group desk.
  • A $15.00 ticketing fee will apply to any tickets issued by the Group Desk.

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