Support

Welcome to Gateway Ticketing Systems support. Depending on your support issue, we have several support options available to you.

Gateway Ticketing Systems Customer Service

You can contact the Customer Service department by calling 610.987.4002 between 8:00 a.m. and 6:00 p.m. EST (US) or sending an e-mail to support@gatewayticketing.com. For emergency issues, please call the support number and talk with one of our customer service representatives. They are available to help you 24/7, 365 days a year.

Gateway Ticketing Systems Secure File Transfer Site

The Gateway Ticketing Systems FTPS site includes downloadable versions of Galaxy, helpful software utilities, user documentation and other useful files. If you already have a user account, you may access our web interface at: https://files.gatewayticketing.com or use your favorite FTP client and visit: ftps://files.gatewayticketing.com. Instructions on how to connect and some basic troubleshooting can be found here Secure File Transfer. If you need an FTP account, send an e-mail request to: Ftpadmin@gatewayticketing.com

Gateway Ticketing Systems Community Forums

The Gateway Community Forums are a great way not only to read about product and company information from Gateway Ticketing Systems, it's also a place where you can share your own Galaxy experiences. We know many of you use Galaxy in clever and innovative ways. Why not share that information with other Galaxy users?

To create your user account, select the following link: http://community.gatewayticketing.com

We ask that you use your first initial and last name for your user name so we can more easily identify who you are when we enable your account. For example: John Smith = JSmith.

Please note that while Gateway staff members monitor the forums and may even contribute from time to time, the forums are not intended to replace the normal support channels you use to receive product support from us. If you have a support issue that requires a response from our customer service department, please call +1 (610) 987-4002 or email support@gatewayticketing.com for assistance.