European Galaxy User Group Meeting 2023 -

European Galaxy User Group Meeting 2023

Updated: June 12, 2023 | Share on Facebook Share on Twitter Share on LinkedIn

Overview

15-16 June, 2023

Hosted by: Edinburgh Castle and The Scotch Whisky Experience

Join us for a time of learning and networking with your peers during this year’s European Galaxy User Group Meeting. Immerse yourself in two days of Galaxy presentations and conversations while exploring all that Edinburgh, Scotland has to offer.

Steeped in history, Edinburgh seamlessly blends old and new. From stunning architecture, endless winding streets to an awe-inspiring castle perched on a dormant volcano, there is nowhere else quite like it.

This year’s program will begin with a welcome reception at Edinburgh Castle on Wednesday, 14th of June followed by two days of engaging learning sessions on 15-16 June. Attendees will also enjoy a dinner and whisky tasting on Thursday, 15th of June at The Scotch Whisky Experience. Registration and attendance at the social events are free.

Agenda

Wednesday, 14 June

Welcome Reception at Edinburgh Castle | 19:00 – 22:00

Thursday, 15 June

Coffee & Tea | 08:00 – 09:00

Gateway Welcome & Sponsor Introduction | 09:00 – 09:05

Welcome Introduction from Gateway CEO, Michael Andre | 09:05 – 09:35

What’s New | 09:35 – 10:20

Morning Break/Meet Sponsors | 10:20 – 10:30

Revolutionizing Relationships: Unleashing the Power of CRM Plus | 10:30 – 11:00

Sponsor Presentation – Digonex | 11:00 – 11:15

Ask the Expert | 11:15 – 11:45

Lunch | 11:45 – 12:45

A Presentation By Bernard Donoghue with Q&A | 12:45 – 13:45

Sponsor Presentation – The Scotch Whisky Experience | 13:45 – 14:00

Tips to Improve the Web Store | 14:00 – 14:30

Afternoon Break/Meet Sponsors | 14:30 – 14:40

Panel discussion – Online Travel Agencies led by Carly Straughan of Q-Line Consulting | 14:40 – 15:25

OTAs with Q&A | 15:25 – 15:40

Galaxy Connect | 15:40 – 16:10

Historic Environment Scotland Customer Success Story | 16:10 – 16:40

Wrap Up | 16:40 – 17:00

Whisky Tasting/Dinner at The Scotch Whisky Experience | 18:45 – 22:00

Friday, 16 June

Coffee & Tea | 08:00 – 09:00

Beyond the Basics: Exploring the Exciting New Features of CRM Plus | 09:00 – 09:45

The Power of Asking the Right Questions | Led by Sarah Bagg – Founder of ReWork Consulting and panelists Harry Tomasides (Digonex) and Kori Richards (Gateway Ticketing Systems) | 09:45 – 11:00

Morning Break/Meet Sponsors | 11:00 – 11:15

Sponsor Presentation – Blaze | 11:15 – 11:30

National Museum of the Royal Navy – Gift Card Case Study | 11:30 – 12:00

Lunch | 12:00 – 13:00

A Discussion About The Member Portal | 13:00 – 13:30

How To Help Your Guests Be More Self-Sufficient | 13:30 – 14:00

Afternoon Break/Meet Sponsors | 14:00 – 14:15

Ask Me Anything | 14:15 – 15:00

Final Thoughts | 15:00 – 15:30

Registration

This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.

Wednesday, 14 June

Welcome Reception at Edinburgh Castle

Thursday, 15 June

General Sessions

Whisky Tasting/Dinner at The Scotch Whisky Experience

Friday, 16 June

General Sessions

Attendance is free of cost, but registration is required to allow the team to obtain an accurate count of who will attend.

Hotel Info

The Conference Hotel is Radisson Blu on The Royal Mile. General sessions will be held here and we have arranged for a limited number of rooms at the rate of £240.00

BOOK YOUR RESERVATIONS BEFORE 8 MAY TO RECEIVE THIS RATE.

Instructions to receive hotel rate: Adjust the check in date to 15.06.2023 and check out date to 16.06.2023
In the occupancy tab change to 1 room 1 adult. Under the selected rates tab choose ‘promotional code’ then within the drop down box type GATE0623 and click on the ‘Check Availability’ box. The room type and rate will then appear, if still available. You can then click on the ‘Select’ box and follow the instructions from there.