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North American Galaxy User Group Meeting 2020

Updated: March 10, 2020 | Share on LinkedIn

Overview

World-Renowned Las Vegas! The host city for Gateway’s 2020 UGM. This hotbed of entertainment, an attraction in itself, a city specifically designed to deliver a flawless and memorable Guest Experience – provides a fitting destination for this year’s Galaxy User Group Meeting.

Our largest event of the year is your opportunity to connect with 180+ other Galaxy users, over 18 vendor partners and the Gateway employees you work with regularly. Learn Galaxy best practices from user-led presentations, find out what’s new and refine your knowledge in our Solutions Center and Learning Lab.

SEPTEMBER 27 – OCTOBER 2, 2020
Once again, we’re holding our North American UGM in late September, after the busy seasons of many attractions, to maximize the number of Galaxy users that can attend.

GENEROUSLY HOSTED BY: The Mob Museum
Sessions will be held at the Renaissance Las Vegas Hotel.

WELCOME RECEPTION
Sunday, September 27 | 6:00 – 9:00 p.m. | The Renaissance Las Vegas Hotel

Join us the night prior to the event to kick-off our 2020 User Group Meeting. Many of you will be flying in that day, so we’ve planned a relaxing evening at the hotel in preparation for a full slate of sessions and evening events during the week.

MAIN SESSIONS
Monday – Thursday, September 29 – October 1 | Starts at 9:00 a.m. each day

FRIDAY, OCTOBER 2: OPTIONAL SIGHTSEEING WITH A TOUR OF GALAXY
We have several successful Galaxy users in the region, so we are currently working to organize a sightseeing tour with an included tour of the innovative ways that site uses Galaxy. When these plans are finalized, we will announce the event.

SOCIAL EVENTS
Monday, September 28 | 6:00 – 9:00 p.m. | The Mob Museum
Join us for a 1920’s themed party at the The Mob Museum, including access to the museum’s underground speakeasy. Period costumes encouraged!

Wednesday, September 30 | 6:00 – 9:00 p.m | TopGolf Las Vegas

Call for Presentations

Share Your Success with the Galaxy Community!

Share your attraction’s successes, lessons learned or interesting developments at your attraction during our North American Galaxy User Group Meeting in Las Vegas.

Why Present at UGM?

  • Become an active participant at UGM: The event takes on more meaning when you’re involved in its execution. Plus, it’s more fun!
  • Promote yourself as an industry expert and make connections that will benefit your career.
  • Practice your public speaking skills: we’re a non-judgmental group that just wants to hear what you have to say.
  • Leave with the personal fulfillment of knowing you helped someone else do their job better.
  • Get a great gift: We don’t want to brag, but we got some pretty positive reviews on the gifts we gave last year.

Ideas could include:

  • How you use a specific Galaxy module to meet business goals or improve your Guest Experience.
  • New processes your team adopted to streamline operations.
  • How you unified your systems to use Galaxy for ticketing, retail and F&B.
  • A new marketing campaign that’s achieving incredible results.
  • How you’ve partnered with a vendor on a key project.
  • A panel or group discussion to share tips and tricks for mastering a certain module.

Submit your proposed topic by May 1, 2020.

Registration

 

Registration is not yet open. Please check back in the coming weeks.

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