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Galaxy User Group Meeting 2021

Updated: September 15, 2021 | Share on LinkedIn

Overview

October 3 – October 7, 2021 in Las Vegas, Nevada

We’re back! And we couldn’t be more excited. We will be holding the 2021 Galaxy User Group Meeting in-person, in Las Vegas this year.

We recently sent a survey about UGM and the results were clear: You want an in-person event in October.

We’ll be holding the event from Sunday, October 3 – Thursday, October 7 in Las Vegas, Nevada. Click here to register.

Thank you to our Platinum Sponsor

Chase logo

Agenda

We’re excited to unveil an in-progress agenda for this year’s 2021 Galaxy User Group Meeting in Las Vegas. This agenda is not 100% complete, and sessions are subject to change, but we wanted to get the structure out to help you assess if UGM is worth the time and financial investment for you and your venue this year. Please let us know if you have any questions.

The presentations and breakout sessions for each day will be themed around a particular phase in your guest’s journey.

_______________________________________________________________________________

Sunday, Oct. 3

Start Time End Time Session
7:00 PM 10:00 PM Mix & Mingle Welcome Reception at the Renaissance Las Vegas
_______________________________________________________________________________

Monday, Oct. 4

Start Time End Time Session
8:00 AM 9:30 AM Breakfast
9:30 AM 10:00 AM First Timers Welcome Breakfast
10:00 AM 11:00 AM Welcome and Introductions
11:00 AM 11:15 AM Morning Snack
11:15 AM 12:00 PM Release Rewind – What We’ve Worked on in Galaxy Since our Last UGM
12:00 PM 1:00 PM Lunch
12:30 PM 1:00 PM Vendor Sponsor Presentation
1:00 PM 1:30 PM Replacing Your Call Center with Group Sales on the Web
1:30 PM 2:00 PM Google Things to Do – Elevate Your Presence
2:00 PM 2:30 PM Web Showcase – How Did they Do That?
2:30 PM 2:45 PM Simplify your OTA Channels
2:45 PM 3:15 PM Afternoon Snack
3:15 PM 4:30 PM CRM Breakout Session: Getting Your Data in Order
3:15 PM 4:30 PM Galaxy Connect Breakout Session – Success Stories
3:15 PM 4:30 PM Web Breakout Session: Web Store Tips You Can Do On Your Own
7:00 PM 10:00 PM Roaring 20’s Party at The Mob Museum
_______________________________________________________________________________

Tuesday, Oct. 5

Start Time End Time Session
8:00 AM 9:30 AM Breakfast
9:30 AM 10:00 AM Coffee Conversation on Industry Trends
10:00 AM 10:30 AM The Contactless Guest Journey for the Next Decade
10:30 AM 11:00 AM Session TBD
11:00 AM 11:15 AM Morning Snack
11:15 AM 12:00 PM Product Showcase – Features Available Now or Coming Soon in 7.8
12:00 PM 1:00 PM Lunch
12:30 PM 1:00 PM Vendor Sponsor Presentation
1:00 PM 1:30 PM Galaxy Ticket Delivery
1:30 PM 2:00 PM Simply Your Product Offering
2:00 PM 2:30 PM Pre-Sale Promotions on the Galaxy Webstore
2:30 PM 2:45 PM Session TBD
2:45 PM 3:15 PM Afternoon Snack
3:15 PM 4:30 PM CRM Breakout Session: Map Your Customer Journey
3:15 PM 4:30 PM Breakout Session: SQL Scripts and Tips
3:15 PM 4:30 PM Web Breakout Session: WCAG and Accessibility Compliance
_______________________________________________________________________________

Wednesday, Oct. 6

Start Time End Time Session
8:00 AM 9:30 AM Breakfast
9:30 AM 10:00 AM Coffee Conversation on Industry Trends
10:00 AM 11:00 AM Webinar Wednesdays Live
11:00 AM 11:15 AM Morning Snack
11:15 AM 12:00 PM Product Showcase – More Features Available Now or Coming Soon 7.8
12:00 PM 1:00 PM Lunch
12:30 PM 1:00 PM Vendor Sponsor Presentation
1:00 PM 1:30 PM Reserved Seat (Cabanas Use Case)
1:30 PM 2:45 PM The Automated Guest Journey
2:45 PM 3:15 PM Afternoon Snack
3:15 PM 4:30 PM CRM Breakout Session: Get Your Stakeholders Onboard
3:15 PM 4:30 PM Reporting Plus is Your New Best Friend
3:15 PM 4:30 PM Web Breakout Session: TBD
_______________________________________________________________________________

Thursday, Oct. 7

Start Time End Time Session
8:00 AM 9:30 AM Breakfast
9:30 AM 10:00 AM Coffee Conversation on Industry Trends
10:00 AM 10:30 AM Marketing Trends and Digital Strategy
10:30 AM 11:00 AM Personalizing the Guest Experience with CRM
11:00 AM 11:15 AM Morning Snack
11:15 AM 12:00 PM Product Showcase – Excited About the Future of Galaxy
12:00 PM 1:00 PM Lunch
12:30 PM 1:00 PM Vendor Sponsor Presentation
1:00 PM 1:30 PM Rethinking Membership
1:30 PM 2:00 PM Managing and Reporting on Your Issues in the Support Desk
2:00 PM 2:45 PM Topic That You Vote on Throughout the Week
2:45 PM 3:15 PM Afternoon Snack
3:15 PM 4:30 PM The Future Vision of Gateway Ticketing Systems and Wrap Up

Register

Registration is live for our 2021 Galaxy User Group Meeting in Las Vegas. Click the button below to register.

*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.

Justification Letter

We would really like to see you in Las Vegas. Do you need to justify the value of attending UGM?

We’ve written this sample letter to help you demonstrate the ROI to your manager. If you don’t use a formal letter, we’ve found it’s still helpful to outline some of the sessions that would be most useful for your organization as well as your estimated expenses.

Hotel Details

All 2021 Galaxy User Group Meeting sessions and the group rate hotel block are held at the Renaissance Las Vegas Hotel.

Renaissance Las Vegas Hotel
3400 Paradise Road, Las Vegas, NV 89169-2770

The block rate at the hotel is $218 USD/night plus taxes and fees. This includes a destination fee per night. Please book your stay as soon as possible as the rate expires on September 10, or when all the rooms are booked.

Meet with a Gateway Team Member

Many of our team at UGM are available for private meetings to address the following topics:

  • Galaxy Connect Consultation
  • CRM Consultation
  • Maximizing Your Service Tier
  • Configuration Questions
  • Learning Consultation
  • Another topic of your choosing

If you’d like to connect with a particular Gateway team member that is heading to the show, click the button below to access our UGM Booking link and book a time slot.

The Gateway Team Attending UGM

Michael Andre

President & CEO

Peter Wolf

Director of Sales and Marketing

Tom Chiarella

Executive Vice President and Head of Product

Greg Banecker

Sr. Manager of Marketing

Carrie Basta

Learning Solutions Instructor

Bryan Betker

Manager, Information Technology

Charlie Broschart

Partner Development Manager

Dave Carey

Product Manager

Beth Dudley

Technical Support Analyst

Jamie Elswick

Strategic Account Manager

Jamie Flaherty

Sr. Manager, Business Solutions

Dan Haviland

Business Solutions Engineer

Scott Hozey

Product Manager

Randy Josselyn

Principal, Wildlife & Conservation

Chase Mory

Sr. Manager, Delivery Services

Kori Richards

Sr. CRM Consultant

Nell Smoyer

Supply Patner Manager, Galaxy Connect

Matt Steckiel

Technical Support Engineer

Tom Traegler

Technical Support Specialist

Jarrid Vaughn

Sr. Customer Service Manager

Chad Wallace

Business Solutions Architect

Donna Walp

Events Coordinator

Call for Presentations

Share Your Success with the Galaxy Community!

Share your attraction’s successes, lessons learned or interesting developments at your attraction during our Galaxy User Group Meeting in Las Vegas.

Why Present at UGM?

  • Become an active participant at UGM: The event takes on more meaning when you’re involved in its execution. Plus, it’s more fun!
  • Promote yourself as an industry expert and make connections that will benefit your career.
  • Practice your public speaking skills: we’re a non-judgmental group that just wants to hear what you have to say.
  • Leave with the personal fulfillment of knowing you helped someone else do their job better.
  • Get a great gift: We don’t want to brag, but we’ve gotten some pretty positive reviews on the gifts we’ve given in the past.

Ideas could include:

  • How you use a specific Galaxy module to meet business goals or improve your guest experience.
  • New processes your team adopted to streamline operations.
  • How you unified your systems to use Galaxy for ticketing, retail and F&B.
  • A new marketing campaign that’s achieving incredible results.
  • How you’ve partnered with a vendor on a key project.
  • A panel or group discussion to share tips and tricks for mastering a certain module.

CLICK HERE to submit your proposed topic by August 15, 2021.

Sponsors

We’d like to give a special thanks to all our sponsors who help make our Galaxy User Group Meeting possible.


PLATINUM SPONSOR

Chase logo


GOLD SPONSOR


BRONZE SPONSOR

Boca Systems

Health & Safety

During UGM 2021, we will subscribe to the most up-to-date safety and health regulations available from the CDC in early October, as well as the rules and regulations of Las Vegas at the time in terms of masking, safety and cleanliness. Measures will include:

All employees and attendees MUST wear a protective face mask while in common areas or inside meeting spaces, in accordance with the current mandate of the city of Las Vegas.

Each meeting space will be adequately equipped with hand sanitizing stations.

Electrostatic sprayers will be utilized in between sessions and breaks, and the hotel will have increased cleaning of public spaces.

If you have concerns, please don’t hesitate to reach out to us at info@gatewayticketing.com.

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