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Galaxy User Group Meeting 2021

Updated: September 28, 2021 | Share on LinkedIn


October 3 – October 7, 2021 in Las Vegas, Nevada

We’re back! And we couldn’t be more excited. We will be holding the 2021 Galaxy User Group Meeting in-person, in Las Vegas this year.

We recently sent a survey about UGM and the results were clear: You want an in-person event in October.

We’ll be holding the event from Sunday, October 3 – Thursday, October 7 in Las Vegas, Nevada. Click here to register.

Thank you to our Platinum Sponsor

Chase logo


The presentations and breakout sessions for each day will be themed around a particular phase in your guest’s journey.


Registration is live for our 2021 Galaxy User Group Meeting in Las Vegas. Click the button below to register.

*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.

Justification Letter

We would really like to see you in Las Vegas. Do you need to justify the value of attending UGM?

We’ve written this sample letter to help you demonstrate the ROI to your manager. If you don’t use a formal letter, we’ve found it’s still helpful to outline some of the sessions that would be most useful for your organization as well as your estimated expenses.

Hotel Details

All 2021 Galaxy User Group Meeting sessions and the group rate hotel block are held at the Renaissance Las Vegas Hotel.

Renaissance Las Vegas Hotel
3400 Paradise Road, Las Vegas, NV 89169-2770

The block rate at the hotel is $218 USD/night plus taxes and fees. This includes a destination fee per night. Please book your stay as soon as possible as the rate expires on September 10, or when all the rooms are booked.

Meet with a Gateway Team Member

Many of our team at UGM are available for private meetings to address the following topics:

  • Galaxy Connect Consultation
  • CRM Consultation
  • Maximizing Your Service Tier
  • Configuration Questions
  • Learning Consultation
  • Another topic of your choosing

If you’d like to connect with a particular Gateway team member that is heading to the show, click the button below to access our UGM Booking link and book a time slot.

The Gateway Team Attending UGM

Michael Andre

President & CEO

Peter Wolf

Director of Sales and Marketing

Tom Chiarella

Executive Vice President and Head of Product

Greg Banecker

Sr. Manager of Marketing

Carrie Basta

Learning Solutions Instructor

Bryan Betker

Manager, Information Technology

Charlie Broschart

Partner Development Manager

Dave Carey

Product Manager

Matthew Colliniates

Technical Account Manager

Beth Dudley

Technical Support Analyst

Jamie Elswick

Strategic Account Manager

Jamie Flaherty

Sr. Manager, Business Solutions

Dan Haviland

Business Solutions Engineer

Scott Hozey

Product Manager

Randy Josselyn

Principal, Wildlife & Conservation

Chase Mory

Sr. Manager, Delivery Services

Kori Richards

Sr. CRM Consultant

Nell Smoyer

Supply Patner Manager, Galaxy Connect

Matt Steckiel

Technical Support Engineer

Tom Traegler

Technical Support Specialist

Jarrid Vaughn

Sr. Customer Service Manager

Chad Wallace

Business Solutions Architect

Donna Walp

Events Coordinator


We’d like to give a special thanks to all our sponsors who help make our Galaxy User Group Meeting possible.


Chase logo



Boca Systems

Health & Safety

During UGM 2021, we will subscribe to the most up-to-date safety and health regulations available from the CDC in early October, as well as the rules and regulations of Las Vegas at the time in terms of masking, safety and cleanliness. Measures will include:

All employees and attendees MUST wear a protective face mask while in common areas or inside meeting spaces, in accordance with the current mandate of the city of Las Vegas.

Each meeting space will be adequately equipped with hand sanitizing stations.

Electrostatic sprayers will be utilized in between sessions and breaks, and the hotel will have increased cleaning of public spaces.

If you have concerns, please don’t hesitate to reach out to us at

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