North American Galaxy User Group Meeting 2022

Updated: October 3, 2022 | Share on Facebook Share on Twitter Share on LinkedIn

Overview

Learn and Reconnect in Person Again with the Galaxy User Community

The North American Galaxy User Group Meeting (UGM) will be September 25 – 29, 2022 in Knoxville, Tennessee, hosted by Zoo Knoxville , Titanic Museum Attraction, and Anakeesta.

Thank you to our Platinum Sponsor

Registration Closed

Learn and Reconnect in Person Again with the Galaxy User Community

The North American Galaxy User Group Meeting (UGM) will be September 25 – 29, 2022 in Knoxville, Tennessee, hosted by Zoo Knoxville and Titanic Museum Attraction, and Anakeesta.

Agenda

Sunday, September 25

Mix & Mingle Welcome Reception | 7:00 PM – 10:00 PM

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Monday, September 26

Breakfast
Solutions Center Open
1st Time Attendee Breakfast
Introduction Video
Peter Wolf MC Introduction
Welcome from Michael Andre – State of Gateway Ticketing Systems, Inc.
Michael Marks Introduction to UGM
Sponsor Introductions
Panel: Learnings from the Pandemic
What’s New / Introduction to the Azure Lab
Lunch
Sponsor Presentation
Training Session
The Self-Sufficient Guest
Moving Your Solution Forward
OCTO: What is it? And Why is it Important to Me?
Afternoon Snack
Apple Wallet, Optimize Print at Home for Mobile, Deep Linking, and other web tips
Exploring the Snow Globe
Customer Success
Knoxville Zoo | 6:00 PM – 9:00 PM

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Tuesday, September 27

Breakfast
Solutions Center Open
Training Session
Adding Value to Your Web Store
Panel: Reporting Plus in Practice
Managing the Guest Experience through Organic Growth
What’s New
Lunch
Sponsor Session
Training Session
Managing Your Solution on a Larger Scale
Panel: Choosing When to Visit
Protecting Your Tickets
Afternoon Snack
Galaxy Tips and Tricks
Defining your Guest Journey
UAT and Training Environment Best Practices
No Social Event / Dinner on Your Own

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Wednesday, September 28

Solutions Center Open
Breakfast
Training Session
Hosting: Is it for Me?
Taking a Guest from a Contact to a Donor
Galaxy Connect Updates
What’s New
Buses Leave from Hotel at 11:45 – Anakeesta/Titanic
Lunch at Anakeesta
Dinner at Titanic

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Thursday, September 29

Solutions Center open
Breakfast
Sponsor Session with Chase
Payments Update
Panel on Pricing
What’s New
Lunch
Sponsor Session with Groupon
Training Session
What’s Down the Road for Galaxy?
Ask Me Anything
Parting Notes / Thank You / UGM 2023 Announcement