North American Galaxy User Group Meeting 2023

Updated: September 25, 2023 | Share on Facebook Share on Twitter Share on LinkedIn

Overview

OCTOBER 1-5 IN HOUSTON, TEXAS!
Hosted by Houston Zoo, Moody Gardens and Space Center Houston

Alive with energy and diversity, Houston is a dynamic mix of imagination, talent and first-class attractions, making it a world-class city. The JW Marriott Houston by the Galleria in downtown Houston is our host hotel for this year’s Galaxy User Group meeting.

This year’s program will begin with a welcome reception on Sunday evening, October 1 and continue with four days of Galaxy presentations, break-out sessions and networking. We will also host three social events at the host locations. All events are included in the full four-day registration.

PLATINUM SPONSOR

Agenda

This agenda is a work in progress. Please check back occasionally for more detailed updates.

SUNDAY, OCTOBER 1
Welcome Reception hosted by the Houston Zoo
*As you make travel arrangements, please remember that this year’s welcome reception will be Sunday, October 1, at the Houston Zoo from 5:00 pm – 8:00 pm. You will be provided tickets in advance so you can visit the zoo before the start of the reception. (Transportation from the hotel will be provided.) More details are coming soon! 

MONDAY, OCTOBER 2
Registration Open | 8:00 AM – 9:00 AM
Breakfast | 8:00 AM – 9:00 AM
First Time Attendee Breakfast | 8:00 AM – 9:00 AM
Solutions Center Open | 9:00 AM – 4:00 PM
Intro Video | 9:00 AM – 9:10 AM
Emcee Intro | 9:10 AM – 9:20 AM
The State of Gateway | 9:20 AM – 9:50 AM
Host Sites Presentations | 9:50 AM – 10:20 AM
Sponsor Introductions | 10:20 AM – 10:30 AM
The Hospitality Mentality presented by guest speaker, Josh Liebman | 10:30 AM – 11:00 AM
What’s New in Galaxy Pt. 1 | 11:00 AM – 12:00 PM
Lunch | 12:00 PM – 1:10 PM
Training | What’s New Part 1 | 12:40 PM – 1:10 PM
Sponsor Presentation – Digonex | 1:15 PM – 1:30 PM
Training | What’s New Pt. 1 Redux | 1:00 PM – 1:30 PM
Ask An Expert: Access Control | 1:30 PM – 2:15 PM
I’ve Inherited Galaxy, Now What? | 2:15 PM – 2:45 PM
Afternoon Snack | 2:45 PM – 3:00 PM
[Breakout] Galaxy for Noobs Roundtable | 3:00 PM – 4:00 PM
[Breakout] Galaxy Trainers Club: For Those Who Train | 3:00 PM – 4:00 PM
[Breakout] Tips to Improve the Web Store Experience | 3:00 PM – 4:00 PM
Guardians of Privacy: Safeguarding PII in the Digital Age | 4:00 PM – 4:45 PM
Dinner on Your Own | 5:00 PM

TUESDAY, OCTOBER 3
Breakfast | 8:00 AM – 9:00 AM
UGM Rookie Roundtable/Customer Spotlight | 8:30 AM – 9:00 AM
Customer Spotlight | 8:50 AM – 9:00 AM
Solutions Center Open | 9:00 AM – 3:00 PM
Panel: Reporting | 9:00 AM – 9:45 AM
Break | 9:45 AM – 10:00 AM
[Breakout] Reporting 101 | 10:00 AM – 10:30 AM
[Breakout] Tips & Tricks | 10:00 AM – 10:30 AM
[Breakout] Reporting 301 | 10:00 AM – 10:30 AM
Protect and Server: Ensuring data safety and data recovery | 10:30 AM – 11:15 PM
Customer Success, Service and Support Oh My! | 11:15 AM – 12:00 PM
Lunch | 12:00 PM – 1:10 PM
Training | Help Us, Help You | 12:40 PM – 1:10 PM
Sponsor Presentation – Alvarado | 1:15 PM – 1:30 PM
What’s New in Galaxy Pt. 2 | 1:30 PM – 2:15 PM
[Breakout] The Future of Learning | 2:15 PM – 2:45 PM
[Breakout] Direct Connect – Introducing the new “Pass” process for Galaxy Connect | 2:15 PM – 2:45 PM
Payment Processing | 2:45 PM – 3:15 PM
Ask An Expert: Resource Management | 3:15 PM – 4:00 PM
Afternoon Snack | 3:15 PM – 4:00 PM
Bus leaves for Moody Gardens | 4:30 PM – 4:45 PM
An Evening At Moody Gardens | 6:00 PM – 9:00 PM

WEDNESDAY, OCTOBER 4
Breakfast | 8:00 AM – 9:00 AM
UGM Rookie Roundtable | 8:30 AM – 9:00 AM
Customer Spotlight | 8:50 AM – 9:00 AM
Solutions Center Open | 9:00 AM – 3:30 PM
Revolutionizing Relationships: Unleashing the Power of CRM Plus | 9:00 AM – 9:45 AM
Break | 9:45 AM – 10:00 AM
Breakout] CRM Evolution: Mastering Advanced Techniques | 10:00 AM – 10:30 AM
[Breakout] Getting Started with CRM: Building Stronger Connections for Growth | 10:00 AM – 10:30 AM
[Breakout] What’s New Roundtable | 10:00 AM – 10:30 AM
Gettin’ Webby With It | 10:30 AM – 11:00 AM
Panel: Membership | 11:00 AM – 11:30 AM
[Breakout] Membership | 11:30 AM – 12:00 PM
[Breakout] Reinventing Your Site | 11:30 AM – 12:00 PM
[Breakout] Tips & Tricks | 11:30 AM – 12:00 PM
Lunch | 12:00 PM – 1:10 PM
Training | CRM Integrations Chat | 12:40 PM – 1:10 PM
Sponsor Presentation – Convious | 1:15 PM – 1:30 PM
Galaxy Connect | 1:30 PM – 2:00 PM
Now that’s Cool! Success stories from around the Galaxy | 2:00 PM – 2:45 PM
[Breakout] Pricing Roundtable | 2:45 PM – 3:15 PM
[Breakout] Fighting Credit Card Fraud Roundtable | 2:45 PM – 3:15 PM
[Breakout] Servers and Processors and Senders, OH MY! | 2:45 PM – 3:15 PM
Ask An Expert: Tickets and Items | 3:15 PM – 4:00 PM
Afternoon Snack | 4:00 PM – 4:30 PM
Bus leaves for Space Center Houston | 5:00 PM – 5:15 PM
An Evening At Space Center Houston | 6:00 PM – 9:00 PM

THURSDAY, OCTOBER 5
THURSDAY, OCTOBER 5
Breakfast | 8:00 AM – 9:00 AM
UGM Rookie Roundtable | 8:30 AM – 9:00 AM
Customer Spotlight | 8:50 AM – 9:00 AM
Solutions Center Open | 9:00 AM – 3:00 PM
What’s down the road for Galaxy? | 9:00 AM – 10:00 AM
Self Sufficient Guest | 10:00 AM – 10:30 AM
[Breakout] Self Sufficient Guest | 10:30 AM – 11:15 AM
[Breakout] Women in Tech | 10:30 AM – 11:15 AM
[Breakout] Fighting Credit Card Fraud Roundtable | 10:30 AM – 11:15 AM
Innovative Hardware Hacks | 11:15 AM – 12:00 AM
Lunch | 12:00 PM – 1:30 PM
Sponsor Presentation – A Game Courtesy of CHASE | 12:30 PM – 1:00 PM
Training | Rookie Roundup | 1:00 PM – 1:30 PM
Panel: Moving Your Galaxy Environment | 1:30 PM – 2:15 PM
Ask Me Anything | 2:15 PM – 3:00 PM
Parting Notes / Thank You / UGM 2024 Announcement | 3:00 PM – 3:30 PM

Registration

This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.

SUNDAY, OCTOBER 1
Welcome Reception hosted by the Houston Zoo

MONDAY, OCTOBER 2
General Sessions

TUESDAY, OCTOBER 3
General Sessions
Evening event hosted by Moody Gardens

WEDNESDAY, OCTOBER 4
General Sessions
Evening event hosted by Space Center Houston

THURSDAY, OCTOBER 5
General Sessions

*If you plan to register utilizing your tier registration, please refer to the North America UGM Tier Registration Information email. If you have not received that email, please contact Donna Walp at dwalp@gatewayticketing.com

Justification Letter

We would really like to see you in Houston. Do you need to justify the value of attending our User Group Meeting?

We’ve written this sample letter to help you demonstrate the ROI to your manager. If you don’t use a formal letter, we’ve found it’s still helpful to outline some of the sessions that would be most useful for your organization, as well as your estimated expenses.