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Southern California Galaxy User Group Meeting 2024

Updated: February 20, 2024 | Share on LinkedIn

Registration

This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.

Wednesday, March 6  |  1:00 PM – 5:00 PM  |  Membership & CRM Roundtables

Thursday, March 7  |  9:00 AM – 7:30 PM  |  Full day of sessions and an evening event at Discovery Cube Orange County

Attendance is free of cost, but please click the link to register so the team can have an accurate count of who will attend.

Don’t delay! The registration deadline for this year’s SoCal UGM closes on February 23.

 

 


HOSTED BY:

Discovery Cube Orange County
2500 N Main Street, Santa Ana, CA 92705
714-542-2823

Agenda

March 6  |  Agenda Day 1
12:00 pm  ›  LUNCH

1:00 pm  ›  Roundtable Session 1  |  Maximizing Memberships with Galaxy POS
Discussion on best practices, strategies, and case studies for leveraging the
Galaxy Point of Sales System to enhance membership management.

1:30 pm  ›  Roundtable Session 2  |  Customer Relationship Management (CRM) with
Galaxy POS
Exploration of CRM functionalities within Galaxy POS, sharing insights on
improving customer relationships, and utilizing CRM tools effectively.

2:00 pm  ›  Roundtable Session 3  |  Open Discussion: Member and Guest Engagement
Engage in an open forum to exchange ideas, challenges, and successful
engagement strategies concerning both members and guests.

2:30 pm  ›  Networking Break

3:00 pm  ›  Roundtable Session 4  |  Data Analysis and Reporting
Discuss methods for extracting meaningful insights from Galaxy POS data to
drive informed decision-making and improve operational efficiency.

3:30 pm  ›  Roundtable Session 5  |  Integrating Galaxy POS with Third-party Solutions
Explore integration opportunities and benefits of linking Galaxy POS with other
software solutions to streamline operations and enhance customer experiences.

4:00 pm  ›  Galaxy Pain Points (Membership & CRM)

4:50 pm  ›  Closing Remarks
An opportunity for attendees to ask questions, share final thoughts, and receive
closing remarks from conference organizers.

 

March 7  |  Agenda Day 2
8:00 am  ›  BREAKFAST

9:00 am  ›  Welcome and Introduction  |  Discovery Cube
Brief overview of the day’s agenda and housekeeping matters.

9:30 am  ›  Gateway Ticketing Systems  |  Michael Andre

9:40 am  ›  Galaxy POS  |  New Features and Updates  |  Gateway Ticketing Systems Team
A presentation highlighting the latest features, updates and upcoming
developments in the Galaxy Point of Sale system.

10:20 am  ›  Roundtable Discussion  |  Credit Card Fraud/Cash Handling
John Rouse & Nicole Meek  |  Aquarium of the Pacific
This discussion will focus on the challenges (and successes) of credit card
processing in the post-Covid digital climate, and the Accertify implementation at
the AOP.

10:45 am  ›  Galaxy New Node Deployment  |  SSA
This presentation will showcase the proprietary dotnet applications that the SSA
Admissions team uses to automate their Galaxy upgrade process across over 500
nodes. This application is customizable to fit the needs of the location and turns
a team of overnight upgrades into an unattended process with minimal auditing.
The presentation will show the need of the application, the evolution from batch
script to dotnet, its current feature set, future features, and a quick demonstration
of it in action. There will also be a sneak preview of the SSA Service that will
replace and upgrade the launcher and provide robust node-level auditing.

11:15 am  ›  Networking Break

11:30 am  ›  Disney  |  Scott Lyons

12:00 pm  ›  LUNCH

1:00 pm  ›  Hot Stuff  |  Randy Josselyn

1:30 pm  ›  Panel Discussion  |  Future Trends in Point-of-Sale Systems
Panelists from the industry share insights, predictions, and challenges related to
the future of POS systems, including advancements in technology, and changing
consumer behaviors.

2:00 pm  ›  Chase  |  Gold Sponsor

2:15 pm  ›  Galaxy Upgrades Launcher and the Future  |  SSA
This presentation will showcase the proprietary dotnet application that the SSA
Admissions team uses to automate their deployment process for new and existing
hardware. This application is customizable to fit the needs of the installation and
can turn days of installation into minutes. The presentation will show the need of
the application, the evolution from batch script to dotnet, its current feature set,
future features, and a quick demonstration of it in action.

2:45 pm  ›  Digonex  |  Gold Sponsor

3:00 pm  ›  Networking Break

3:30 pm  ›  Interactive Session  |  Tips and Tricks for Galaxy POS Optimization

4:30 pm  ›  Moment of Science

5:00 pm  ›  Closing Remarks

5:30pm  ›  Social Event
An evening of networking, refreshments, interactive activities, and a 360-photo
booth experience at Discovery Cube Orange County.
Event will conclude at 7:30 pm.

Hotel Details

The Viv Hotel is the preferred location for this year’s SoCal UGM. Located less than 5 miles from Discovery Cube Orange County. This hotel offers easy access to our event site.

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel
1601 South Anaheim Boulevard  |  Anaheim  |  California 92805

Book your group rate here.

***NOTICE*** after you click “Check Availability” below the next pages will indicate you’re paying for the destination fee but that is not the case. The destination fee does not apply to this group. Guest’s may opt in if they choose at check in.***

Sponsors

The 2024 Southern California Galaxy User Group Meeting is proudly supported by the following industry sponsors:

Gold Sponsors

Chase logo

 

Silver Sponsors

Bronze Sponsors

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