Gateway Euro User Group Meeting 2026

EVENT OVERVIEW

We are delighted to welcome you to the Oxford Universities hosted Gateway UK Euro User Group Meeting, bringing together Gateway users for a full day of insight, collaboration, and networking in one of the UK’s most iconic academic settings.

The day will focus on product updates, customer insight, roadmap discussions, and shared best practices across the Gateway community.

📅 Date: June 4, 2026
📍 Venue: Lecture Theatre, The Andrew Wiles Building, Oxford, UK
🕤 Arrival and registration from 09:30
🕙 Conference sessions 10:00 to 17:00 with lunch provided on site
🥂 Evening Reception 18:00 to 20:00

The spectacular Andrew Wiles Building, home of Oxford Mathematics, houses a major international conference venue. Clients come from all sectors and continents as they take advantage of the largest purpose-built facilities in Oxford.

FEATURED KEYNOTE SPEAKERS

Bernard Donoghue OBE, Chief Executive, Association of Leading Visitor Attractions
Presentation: A strategic overview of the UK visitor attraction sector, sharing insight from across the ALVA membership and highlighting the key commercial and operational trends shaping the industry. 

• Sector outlook and emerging trends
• Building commercial resilience across UK attractions
• What leading organizations are prioritizing next

Helen Moulden, University of Oxford
Presentation: Transforming Audience Engagement Across the Gardens, Libraries & Museums with CRM+.
Helen will share Oxford’s digital transformation journey across its renowned Gardens, Libraries, and Museums, demonstrating how CRM+ has helped create a more connected visitor ecosystem while delivering measurable operational and commercial benefits. 

• Oxford’s transformation journey
• Measurable operational and commercial benefits
• Lessons learned and best practice
• Future opportunities unlocked through CRM+

Jon Petty, Head of Digital Transformation, Chester Zoo 
Presentation: More Than Just a Ticket: Fuelling Conservation Through Specialised UK Innovation.
At Chester Zoo, ticketing is more than access control, it is a vital engine supporting conservation. Jon will explore how combining a global ticketing platform with UK-specific functionality, such as Gift Aid and Direct Debit memberships, has helped transform the zoo’s commercial model. 
The session will demonstrate how complex tax incentives and recurring membership models can be seamlessly integrated into the visitor journey, maximising revenue while maintaining an exceptional guest experience. The result is a powerful example of how technology can directly support an organisation’s mission to protect endangered species worldwide. 

• Leveraging Gift Aid to maximise charitable income
• Direct Debit memberships and long term visitor relationships
• Turning ticketing infrastructure into a conservation funding engine

EVENING RECEPTION – Divinity School, Bodleian Library

Join us for a relaxed evening reception featuring live magical entertainment, drinks, and canapés in the stunning Divinity School from 18:00-20:00.

The Divinity School is a beautiful example of late medieval Gothic design and the oldest purpose-built university examination halls in Europe. Harry Potter film lovers may also recognize it as the Hogwarts hospital wing. Don’t miss this unique opportunity to step beyond the screen and experience the authentic historic setting that helped bring the wizarding world to life.

OPTIONAL BODLEIAN LIBRARY TOURS

During the reception, guests will have the opportunity to join guided tours of the Bodleian Library, subject to availability.

Step into history with an exclusive tour of Duke Humfrey’s Library at the Bodleian Library, one of the most breath-taking medieval libraries in the world. Dating back to the 15th century, this magnificent Gothic space showcases ancient manuscripts, ornate wooden ceilings, and centuries of scholarly tradition at the heart of the University of Oxford. Walk in the footsteps of monarchs, writers, and world leaders as you experience a space that has inspired knowledge and discovery for over 600 years.

Tour format

• Groups of up to 20 guests
• Approximately 20 to 25 minutes
• 3 to 4 tours across the evening
• Illustrative Tour Times – 18:10, 18:40, 19:10 & 19:40 (Guests will receive their allocated slot ahead of the event).

POST-EVENT NETWORKING – TURF TAVERN (Optional)

For those wishing to continue the conversation, we will move on to the nearby Turf Tavern after the reception. The pub offers a spacious garden and relaxed setting to round off the day.

ACCOMMODATIONS

Hotels are plentiful across central Oxford. We recommend booking early due to strong summer demand.

Stay tuned for additional information. Join our mailing list BELOW to stay up to date on event details.

Event registration will open in April.