Get the help you need.
When you have questions, something isn’t going as planned or you run into an issue, you want a knowledgeable team and community you can depend on. We are dedicated to your business and ready to help you succeed.
Access to a world-class Knowledge Base
Our documentation team meticulously documents and categorizes articles to our Galaxy Knowledge Base on a daily basis. If you have a question or issue, or need help with Galaxy usage and configuration, there is likely an article on the Knowledge Base that has your answer. This is the first place our customers check for answers and typically the quickest way to solve an issue. Customers can access the Knowledge Base right here.
Become part of a world-class Community
Our community of users is our biggest advantage. When you join the Gateway family, you join a group of active and supportive user from across the world. You also gain access to our online Community. Post a question or issue, and Galaxy users and/or Gateway employees will chime in and help you get an answer. Customers can access the Community right here.
Requesting more help is easy!
Open a support ticket via our service desk, or contact us directly.
Email us at:
Or, give us a call:
US: +1 (610) 987-4002
UK: +44 (0)20 3879 4300
You can rest assured that our team is available for emergency issues 24 hours a day, 7 days a week, 365 days a year. Even when there’s not an emergency, you can open a request or submit an issue any time, day or night.