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Emaar Chooses Prologic First Dubai and Gateway Ticketing Systems as Ticketing Provider for Iconic Attractions in Dubai

Updated: March 18, 2021 | Share on LinkedIn

Gilbertsville, PA (February 3, 2021) – Dubai Ice Rink at the Dubai Mall, Dubai Aquarium, and Dig it Dubai all went live with the Galaxy® Ticketing & Guest Experience solution on the first of the year. The solution has been provided by Prologic First Dubai in partnership with Gateway Ticketing Systems®.

Emaar Properties, the parent company of all three attractions, already uses Galaxy at the iconic Burj Khalifa, the tallest tower in the world. Their success and satisfaction with the system there prompted them to implement Galaxy across all their leisure facilities.

Both the Dubai Ice Rink and Dubai Aquarium are premier attractions at the Dubai Mall, the world’s largest shopping and entertainment destination. Dig it Dubai is an incredible play space for children based on a real-life construction site.

All three sites were using a competitor ticketing system, however, Emaar was searching for a tighter integration between their ticketing software and their other B2B and B2C applications – which Galaxy was able to offer. Another feature Galaxy offered which stood out from the competition was the ability to sell tickets in a package that spanned all their business units, and then easily consolidate it back to their Oracle financials.

The Galaxy Ticketing & Guest Experience solution is the best in the industry in terms of features and functionality for attractions with multiple sites or parent companies looking to unify multiple attractions.

Amit Sharda, Vice President at Gateway reseller Prologic First Dubai, is excited to grow their partnership with Emaar. “Emaar and the Burj Khalifa were an incredibly valuable addition to our client base in this region, and it was a proud moment for us to implement their system. But it’s an even prouder moment to have them trust us with implementing Galaxy in three of their other locations. We are delighted to support the growth of a company that is so actively supporting the growth of leisure and tourism in our region.”

“This is a perfect example of a successful partnership between Gateway Ticketing Systems and Prologic First Dubai, our partner reseller in the region,” says Peter Wolf, Director of Sales and Marketing at Gateway. “Additionally, to be part of such iconic destinations as the Burj Khalifa and the attractions at the Dubai Mall is an honor.”

About Emaar Properties
Emaar Properties PJSC, listed on the Dubai Financial Market, is a global property developer and provider of premium lifestyles, with a significant presence in the Middle East, North Africa and Asia. One of the world’s largest real estate companies, Emaar has a land bank of 1.7 billion sq. ft. in the UAE and key international markets.

With a proven track-record in delivery, Emaar has delivered over 67,700 residential units in Dubai and other global markets since 2002. Emaar has strong recurring revenue-generating assets with over 880,000 square metres of leasing revenue-generating assets and 25 hotels and resorts with 5,342 rooms (includes owned as well as managed hotels). Today, 46% of Emaar’s revenue is from its shopping malls & retail, hospitality & leisure and international subsidiaries.

Burj Khalifa, a global icon, and The Dubai Mall, the world’s most-visited retail and lifestyle destination, are among Emaar’s trophy destinations.

About Prologic First Dubai
Prologic First Dubai partners with Gateway Ticketing Systems® and sells the Galaxy® Ticketing and Guest Experience solution in the Middle East. It is a group of companies that develops and internationally markets integrated software solutions for the hospitality sector. Prologic First Dubai has a track record of technologically innovating in the hospitality sector and is known for delivering functionally powerful applications backed by very responsive technical services. Prologic First Dubai software solutions are in use at more than 2000 customers in 38 countries. For more information, visit

About Gateway Ticketing Systems, Inc.
Gateway Ticketing Systems®, Inc. is the world leader in ticketing and guest experience solutions for the attractions industry for 32 years. Their robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. Gateway also provides strategic consultation, service and support for attractions throughout North America and worldwide. Gateway serves the global community from their headquarters in Gilbertsville, Pennsylvania and offices in Calgary, Canada and central London, as well as through partner resellers across the world.

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