European Galaxy User Group Meeting 2019

Updated: August 9, 2021 | User Group Meetings | Share on Facebook Share on Twitter Share on LinkedIn

Overview

Tap into the Power of Community

Come together with your colleagues to share best practices and discover strategies to help increase your revenue, increase your attendance, improve your guest experience and improve your bottom line all in an environment that is educational, supportive and fun.

EVENT DETAILS
Held at Radisson Blu Edwardian, Bloomsbury St.
9-13 Bloomsbury St, Bloomsbury, London WC1B 3QD, UK

Welcome Reception: Monday, 20 May, 2019 | 19:00 – 21:00 | Radisson Blu Hotel
Conference: Tuesday-Wednesday | 21-22 May, 2019 | Radisson Blu Hotel
Networking Event: Tuesday, 21 May, 2019 | 18:00 | The Crystal Maze

This year, we will discuss how to:

Measure your success: What information should you be measuring, what tools should you use, and how can you interpret what you gather?
Simplify your data: How do you take all your data and distill it into actionable takeaways that make your operation more efficient and easier to navigate for guests and team members?
Educate your audience: How can you best communicate and implement change with your team members and guests to create positive momentum?
And lead your industry: How do you stay on the cutting edge of technology and engagement trends and implement those at your attraction?

Have a topic you’d like to present or hear about? A success story you’d like to share? Send us your thoughts.

Agenda

This year’s informative sessions will revolve around the central themes of measuring your success, simplifying your data, educating your audience and leading your industry. Of course, we always like to add some fun to our UGMs, so we will also hold two evening social events: a Welcome Reception the night prior to the meeting, and a Networking Event after the first day.

MONDAY, 20 MAY
Evening Welcome Reception | 19:00 – 21:00 | Radisson Blu Hotel

TUESDAY, 21 MAY
9:30 – Join us for breakfast
10:00 – Welcome and Introductions | Gateway Ticketing Systems | Michael Andre & Andy Povey
10:15 – A Look at Gateway Today | Gateway Ticketing Systems | Bill Foster
11:00 – Ticketing Business Forum, Impact Award Winner | National Museums Liverpool | Allan Foy & Stacey Hammond
11:45 – What’s New in Customer Service | Gateway Ticketing Systems | Dave Immendorf
12:30 – Lunch & Networking (lunch to be served in the ground floor restaurant 12.30-13.30)
14:00 – Galaxy Tips & Tricks | Gateway Ticketing Systems | Carly Straughan
14:45 – Ticket Strategy Project | National Museum of the Royal Navy | Louise Swales & Hannah Mayhew
15:30 – BREAK
16:00 – Dynamic Pricing for Attractions | Digonex
16:15 – Managing Special Events | Gateway Ticketing Systems | Nick Travis
16:45 – Day 1 Wrap Up | Gateway Ticketing Systems | Andy Povey

NETWORKING EVENING EVENT AT 18:00
Crystal Maze LIVE Experience Trocadero | 22-32 Shaftesbury Ave, London W1D 7EJ

WEDNESDAY, 22 MAY
8:30 – Join us for breakfast
9:00 – Managing Members & Memberships | Gateway Ticketing Systems | Don Eash
9:45 – Kiosks & Self Service | Gateway Ticketing Systems | Joe Marshall
10:30 – BREAK
11:00 – What’s New in Galaxy | Gateway Ticketing Systems | Andy Povey
12:00 – The Future of Payment | Global Payments
12:15 – Lunch & Networking (lunch to be served in the ground floor restaurant 12.30-13.30)
14:00 – New Technology | ScanSource & NCR
14:15 – Improving CX for Ticketing | GB Group
14:30 – Open Forum/Questions | Gateway Ticketing Systems | Bill Foster
15:30 – BREAK
16:00 – A Look at the Future from Gateway | Gateway Ticketing Systems | Andy Povey & Bill Foster
16:30 – Day 2 Wrap Up | Gateway Ticketing Systems | Michael Andre & Andy Povey