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SoCal Galaxy User Group Meeting 2018

Updated: February 20, 2018 | User Group Meetings | Share on LinkedIn


It’s time to network with your peers, share best practices and set yourself up for a successful year. This customer-led event features an afternoon focused on memberships, a robust full day covering everything from customer relationship management and Galaxy Connect to devices for line busting and working with 3rd party sellers.

Hosted by Aquarium of the Pacific
100 Aquarium Way, Long Beach, CA 90802

February 21  |  1:00-5:00 p.m.

  • Membership & Raiser’s Edge
  • Session will be held at the Aquarium
  • Space for this meeting is limited to 50 spots

February 22  |  9:30 a.m.-5:00 p.m.

  • Light continental breakfast, lunch and snacks will be provided
  • Sessions will be held at the Long Beach Convention Center (within walking distance of the Aquarium)

February 22  |  5:30-7:30 p.m.  |  Aquarium of the Pacific




*Please note that topic discussions and times may change without notice.

February 21  |  1:00-5:00 p.m.  |  Aquarium of the Pacific

  • Membership & Raiser’s Edge
  • Space for this meeting is limited to 50 spots

February 22  |  9:30 a.m.-5:00 p.m.  |  Long Beach Convention Center

8:30 AM › Continental Breakfast

9:30 AM › Welcome and Introductions
Presenter: Nicole Meek

9:40 AM › Aquarium of the Pacific “Pacific Visions” Project Update
Presenter: John Rouse

9:50 AM › 3rd Party Sellers  |  Analyzing Your Guest Mix
Presenter: Matthew Hoenstine

10:20 AM › Admission Best Practices/Next Gen Admission Control
Presenter: Randy Josselyn

10:35 AM › Roundtable: Is anyone “Going Green” with ticket and membership sales?


11:05 AM › Reporting Plus
Presenters: Brian Vauter & Michael Marks

11:35 AM › The Power of Power BI
Presenter: Randy Josselyn

11:35 AM › Olea Kiosk – Kiosk Best Practices – Custom Kiosks  |  Sponsor


1:00 PM › CRM Plus
Presenter: Gateway Ticketing Systems

1:15 PM › Digonex Dynamic Pricing – Best Practices and Implementations  |  Sponsor
Presenter: Harry Tomasides

1:30 PM › Natural Bridge Caverns Dynamic Ticketing Project
Presenter: Brian Vauter

1:45 PM › Groupon as Your Year-Round Distribution Channel  |  Sponsor
Presenter: Mike Bainter

2:15 PM › Galaxy{connect} Update
Presenter: Nell Smoyer


2:45 PM › Invoicing Group Bookings and OTAs in Galaxy
Presenters: Nell Smoyer & Vanessa Lewis

3:00 PM › Finance Best Practices / Combating Fraud Discussion

3:15 PM ›  Galaxy 7 and API Updates
Presenter: Gateway Ticketing Systems

3:30 PM ›  15-Minute Training – Modifiers
Presenter: Michael Marks


4:00 PM ›  TBD

4:15 PM › Power of the Community – Gateway’s Online Customer Tools
Presenter: Randy Josselyn

4:30 PM › Open for Questions

February 22  |  5:30-7:30 p.m.  |  Aquarium of the Pacific
Enjoy drinks, appetizers and fun with your fellow Galaxy users!



Hotel Details

For those that need information on local hotels, these are all within walking distance of the Aquarium:

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