Southern California Galaxy User Group Meeting 2020

Updated: March 16, 2020 | Share on Facebook Share on Twitter Share on LinkedIn

Overview

Tap into the Power of Community

Galaxy Regional User Group Meetings are an essential tool for the operational success of your attraction. For those who attended North America UGM, it’s a great way to sustain the passion and momentum from that event throughout the year. For those who were unable to attend, regional UGMs are a powerful alternative.

This year, your Southern California User Group Meeting is generously hosted by Universal Studios Hollywood. Come together with your Galaxy peers and contemporaries in the region to share best practices and discover strategies to improve your operations.

EVENT DETAILS
Hosted by Universal Studios Hollywood

Conference:
Monday, March 9 | 10:00 AM – 5:00 PM | Training 1 Room at Universal Studios Hollywood
Space for Monday is limited to 60 attendees on a first come, first served basis

Tuesday, March 10 | 8:00 AM – 5:30 PM | AMC Theater at Universal Studios Hollywood

Parking:
1. Guests should pinpoint 100 Universal City Plz., Universal City, CA 91608
2. Guests will head to Jurassic Valet to park.
3. We will validate valet parking for the guest each day.

Networking Evening Event:
Tuesday, March 10 | 6:00 PM – 9:00 PM | Margaritaville

Agenda

MONDAY, MARCH 9
Training 1 Room at Universal Studios Hollywood
Please meet at the Front Gate of Universal Studios Hollywood. Capacity for this event is 60 people: first come, first served.

8:00 › Valet Parking open at Jurassic Parking. Attendees collect parking ticket for validation.
9:30 › Arrive at Main Entrance area for check in and security
10:00 › Behind the Scenes Tour and Lunch
1:00 › Annual Pass/Season Pass Discussion
2:30 › BREAK
3:00 › Annual Pass/Season Pass Discussion continued
4:30 › Question and Answers

TUESDAY, MARCH 10
AMC Theater at Universal Studios Hollywood
This is currently a working agenda and will evolve as we get closer to the event.

7:00 › Valet Parking open at Jurassic Parking. Attendees collect parking ticket for validation.
8:00 › Registration opens at AMC Theater on CityWalk | Breakfast in the Directors Lounge
9:00 › Welcome from Universal Studios Hollywood
9:10 › Introductions and Updates from Members
10:00 › Universal Studios Hollywood: 100 Years and Counting….
10:30 › BREAK
10:50 › Digonex Sponsor Presentation
11:00 › Disneyland Flex Pass Update
11:25 › Universal Studios Hollywood Project Update
11:45 › Custom POS Workflow
12:00 › Lunch as Antojitos on CityWalk
1:00 › Private Studio Tram Tour and Group Photo
2:30 › Galaxy 7.8 | Top 5 Features Demo
3:00 › Beyond CRM+
3:20 › Chase Sponsor Presentation
3:30 › BREAK [outside of theater, snacks provided]
3:50 › Groupon Sponsor Presentation
4:00 › Galaxy 7.8 Webstore / eGalaxy and Connect Features
4:25 › Challenges and Successes at Pearl Harbor
4:40 › Discovery Science Center | Leveraging SSRS, Power BI and CRM
5:00 › Open Topic Discussions
› Galaxy Enhancement Process / Co-funding
› Ticketing / Food and Beverage Kiosk
› California Consumer Privacy Act (CCPA)
5:40 › Wrap Up & Questions

NETWORKING EVENING EVENT
6:00 PM at Margaritaville [buffet and drinks provided]

Registration Closed

EVENT DETAILS
Hosted by Universal Studios Hollywood

CONFERENCE
Monday, March 9 | 10:00 AM – 5:00 PM | Training 1 Room at Universal Studios Hollywood
Space for Monday is limited to 60 attendees on a first come, first served basis.

Tuesday, March 10 | 8:00 AM – 5:30 PM | AMC Theater at Universal Studios Hollywood

PARKING
1. Guests should pinpoint 100 Universal City Plz., Universal City, CA 91608
2. Guests will head to Jurassic Valet to park.
3. We will validate valet parking for the guest each day.

HOTEL DETAILS
We have arranged a block of discounted rooms at the Sheraton Universal Hotel which you are welcome to book on a first come, first served basis. Please use this link to reserve your room.