Webinar April 8: The New Guest Experience
Updated: April 30, 2020 | Share on Facebook Share on Twitter Share on LinkedIn
RECORDED WEBINAR FROM WEDNESDAY, APRIL 8, 2020
Most of us never imagined or prepared for a situation like the coronavirus crisis. This makes it all the more difficult to prepare for life and business operations on the other side. But attractions in the industry are already planning and preparing for their new Guest Experience once they reopen their doors, and we wanted to continue that conversation.
On April 8, Randy Josselyn, Matthew Hoenstine, over 390 industry professionals, and a panel of Gateway customers discussed The New Guest Experience. What considerations and preparations should you be making right now to adjust your end-to-end Guest Experience in anticipation of reopening? In this open forum, nothing was off limits: from how you handle the exchange of money or credits cards, to how you sanitize rides, attractions and exhibits…even to how the automatic sinks may work in the bathrooms…they cautiously dove head first into the light at the end of the tunnel.
The content was so rich, the webinar ran for over an hour and a half and the feedback on the usefulness and relevancy of the content was overwhelmingly positive. We recorded the session and you can watch it right here.
You can also download the PowerPoint slides from the webinar right here.
Our Guest Panelists
Grant Rozich: Senior Architect, Sales and Ticketing Systems, Palace Entertainment
Jarrid Vaughn: Senior Manager of Visitor Experience & FUN, Cincinnati Zoo & Botanical Garden
Brian Vauter: Director of IT, Data and BI Services, Natural Bridge Caverns
