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Windermere Jetty Museum of Boats, Steam and Stories Goes Live with Galaxy® Product Suite

Published: April 5, 2019 | Share on LinkedIn

London, England (4 April, 2019) – Windermere Jetty Museum of Boats, Steam and Stories opened its gates to the public on 23 March, 2019 with Gateway Ticketing Systems UK providing a streamlined purchase and admission experience for their guests.

When searching the market for a complete EPoS solution, the Museum’s decision was influenced not just by Gateway’s industry-leading solutions but also by the commitment and enthusiasm of the Gateway team. The Galaxy® Product Suite provides a single view of the commercial success of the attraction alongside an unrivaled 360-degree view of all customer interactions. When supported by Gateway’s professional services team, the Museum team were confident they would open on-time with the most appropriate solutions.

The museum went live with the Galaxy® Product Suite – including ticketing, retail, catering, CRM and the eGalaxy™ responsive design webstore. The museum, located within England’s UNESCO World Heritage Lake District National Park, tells the story of 200-years of boats, boating and boat-building in the Lake District through its internationally significant collection. Vessels on display include SL Dolly, thought to be the oldest mechanically powered boat in the world, Beatrix Potter’s tarn boat which she used to sketch in, and the 50-foot luxuriously designed Victorian steam launch Branksome (1896). A series of new jetties on the lake will also allow visitors to sail on Osprey (1902), one of the Museum’s fully-restored Edwardian steam launches. The complex also includes a café, and a conservation workshop, where visitors can see the team of skilled conservation boat builders conserve and restore vessels that would otherwise be lost to history.

“We are ecstatic to welcome Windermere Museum of Boats, Steam and Stories into our customer community,” says Andy Povey, Managing Director of Gateway Ticketing Systems UK. “The relationships we form with our customers benefit us both. As we provide the tools, knowledge and services to strengthen their operations, our team gains new insights and perspectives from the Museum’s knowledgeable team. It’s also an incredible source of pride to be involved with such an historic project. In fact, we now provide the ticketing, admissions and CRM solutions for 10% of the entire National Historic Fleet.”

“The opening of Windermere Jetty by Lakeland Arts is the exciting culmination of the project to create a new museum on Windermere in the heart of the Lake District,” adds Rhian Harris, Chief Executive of Lakeland Arts.

The project has been made possible by the participation of the many vendor partners, including Gateway Ticketing Systems UK, and funding from The National Lottery Heritage Fund, the DCMS Northern Cultural Regeneration Fund, Regional Growth Fund, the Rural Development Programme for England and other trusts and foundations.

About Gateway Ticketing Systems UK
Gateway Ticketing Systems is the world leader in ticketing software, admission control and revenue generation for museums, galleries, attractions, theme parks, historic houses, zoos and aquariums worldwide. The UK office was opened in 2012 in central London to better serve their UK and European customers and has been adding to the customer list in those regions ever since. Gateway’s robust Galaxy® Product Suite integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, and membership management. In addition to its London office, the company has headquarters in Gilbertsville, Pennsylvania, United States, and another office in Calgary, Alberta, Canada. To learn more about Gateway Ticketing Systems UK, please visit

About Windermere Jetty Museum of Boats, Steam and Stories
Windermere Jetty sits on the site of a former sand and gravel wharf dock, and the historic boat museum that George Pattinson opened in 1977. Visitors will see boats on water in the Boathouse, and out on the lake itself and in the exhibition galleries. The Sir John Fisher Foundation Conservation Workshop is open, enabling visitors to see live conservation of the boats as they are restored and repaired to go back on the water or on display. The museum continues traditional boat-building skills here and will involve apprentices, trainees and young people in keeping a traditional industry alive. Through the learning and skills development programme, science, engineering and ecology will meet the arts and culture to explore the collection and the site’s beautiful surrounding landscape. The museum includes the Wolfson Learning Centre, shop, lakeside café and temporary, as well as permanent, exhibition spaces. Lakeland Arts took over the old museum in 2007, after it had closed the previous year. Eleven of the boats were allocated to Lakeland Arts by HM Government’s Acceptance in Lieu Scheme and the rest of the historic boats and a wealth of other objects were transferred from the Windermere Nautical Trust. To learn more about the museum, please visit

The development of Windermere Jetty has been made possible by the The National Lottery Heritage Fund, Northern Cultural Regeneration Fund (DCMS) – channeled through the Cumbria Local Enterprise Partnership (LEP), Regional Growth Fund and Rural Development Programme for England. It is also generously supported by The Sir John Fisher Foundation, Garfield Weston Foundation, The Wolfson Foundation, South Lakeland District Council, The Headley Trust, Foyle Foundation, Windermere Lake Cruises Ltd., J P Getty Jnr Charitable Trust and other trusts, companies and individuals.

About Lakeland Arts
Windermere Jetty has been developed by Lakeland Arts. Founded in 1957, Lakeland Arts is dedicated to the highest quality presentation of the region’s outstanding heritage alongside international contemporary art. Lakeland Arts operates across three unique sites. In addition to Windermere Jetty, Lakeland Arts runs Abbot Hall Art Gallery and the Museum of Lakeland Life and Industry in Kendal, and Blackwell, The Arts & Crafts House in Bowness-on-Windermere. Blackwell is MH Baillie Scott’s greatest house and retains much of its original paneling, stained glass and decoration.

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