Galaxy Connect™: Bridging Gaps in Online Sales 

Ever feel like your attraction is missing out when it comes to selling via online sales channels? While walk-up and web store sales may be generating strong revenue, what about opening the doors to a broader audience? For example, international travelers planning visits may face challenges like language barriers or unfamiliar currency conversions. How do you position your attraction to serve them?

Galaxy Connect is Gateway Ticketing System’s cloud-based solution that allows Galaxy users to sell tickets through third parties including Online Travel Agencies (OTAs) and Employee Perks Programs. This GTS product serves as a crucial link between attractions and OTAs to assist guests across a range of budgets in all parts of the world and help your attraction manage inventory while growing revenue.

Work Smarter, Not Harder
Galaxy Connect allows OTAs to sell real-time tickets for attractions. Here’s a breakdown of the process. The OTA pulls products along with their real-time availability and pricing through an Application Programming Interface (API). Then, the OTA sends ticket booking requests through Galaxy Connect to the attraction. The attraction processes this request, creates the requested number of tickets within Galaxy, and then sends the tickets to the OTA. Finally, the OTA generates and delivers the tickets to customers. This entire process takes seconds. Guests get real-time tickets via mobile delivery or print at home options.

A Step Ahead
GTS launched Galaxy Connect in 2016. Prior to that, if Galaxy users wanted to sell through OTAs, they would have to use vouchers which guests would need to exchange for a ticket on site at the time of their visit. This cumbersome process kept attractions from knowing how many tickets were sold definitively on their behalf via OTAs. 

With the facilitation Galaxy Connect provides, attractions receive payment for ticket sales independent of guest attendance. This same feature allows attractions to use a dynamic pricing model, if desired. Hence, Galaxy Connect provides attractions with superior regulation over many aspects of OTA sales. 

Track Your Inventory and Value
Attractions remain in control of the availability and pricing of tickets on OTA sites. They can block out periods, such as high traffic times, during which OTAs are prohibited from selling their tickets. Attractions control this within Galaxy, and then OTAs pull that information through Galaxy Connect. Real-time ticket availability and pricing are displayed on OTA sites, always. 

Mutual Benefits
OTAs have become a one stop shop when guests are planning and booking trips. They can buy tours, tickets, car rentals, hotel packages, and plane tickets all on one site. Since guests only need to provide credit card information once, the entire purchasing journey becomes more streamlined and faster. Galaxy Connect unites attractions and OTAs so that the buying process is stated clearly in each guest’s preferred language and currency, which allows for more convenience and creates confidence.

The Missing Piece
Are you sold out every single day? Your attraction is leaving revenue behind if it is not reaching maximum capacity daily. So, how do you get there? Galaxy Connect may be the opportunity you need to bolster sales without extra work or staffing costs. Let’s Connect or contact your Customer Service Manager for more information.