Elevate Your Membership Experience
When a guest decides to become a member of your organization, you really want to deliver that extra-special service. Galaxy can help. It can easily be your standalone membership management system or can integrate with other fundraising and donor management software such as The Raiser’s Edge.
Developed to provide a better guest experience and enhance your operations, our membership offering includes:
- On-the-spot membership cards – instead of issuing a temporary card, give your new members their permanent personalized card right away
- Joint memberships – create one membership for multiple people
- Photo IDs – shoot, store and view photos in your Galaxy system for quick identity verification at any point-of-sale or admission control point; photos can also be printed on membership cards if desired
- Efficient data capture – enter a member’s information one time at the point-of-sale and it will automatically sync with The Raiser’s Edge
- Easy member tracking – run reports to track member spending and develop effective promotions, and to notify them when it’s renewal time
- Redemption of member benefits – their one card can hold all of their entitlements for use at the front gate, retail shops, and/or your food and beverage facilities
Guests can self-manage much of their membership via the Online Member Portal
The Online Member Portal lets guests manage their membership accounts through a one-stop-shop online, and lets you target your members with key marketing messages. The Online Member Portal offers the following competitive features:
- Passholders can redeem entitlements, like meal vouchers or event tickets, and add new entitlements onto their pass to avoid having to carry around a separate piece of media.
- There is no need to print or carry a pass card. Passholders can retrieve and display their pass from their phone for admission or download their pass to their Apple Wallet.
- Each page of the Online Member Portal can display custom HTML and content, so customers can create personalized, on-brand pages for their passholders.
- Passholders can claim deferred pass benefits through the Online Member Portal, thus reducing the need for staff at Member Services.
The Raiser’s Edge is a registered trademark of Blackbaud, Inc. Gateway Ticketing Systems, Inc., is not affiliated with this product or company.
Utah’s Hogle Zoo
– Guest Services Manager
We are now able to issue membership cards on the spot, making the entire process more efficient for us and seamless for the guest.
The Strong National Museum of Play
– Director of Guest Services
Gateway’s robust features and capabilities, particularly with admissions and membership processes, add additional benefits to not only our museum guests, but for our staff as well.
Utah’s Hogle Zoo
– Guest Services Manager
If a membership lapses, the membership barcode expires through Galaxy admission control, which makes monitoring lapsed memberships at the front gate a breeze.
Reuben H. Fleet Science Center
– Chief Operating Officer
We were very deliberate in our selection process to make sure the winning solution would address our specific needs including resource management, membership, retail, and food and beverage. Gateway held the lead in functionality.
Utah’s Hogle Zoo
– Guest Services Manager
Gateway Ticketing Systems has helped us remain on the cutting edge of admission, membership, attraction, and event sales and services.
