Why Peer Learning at User Group Meetings Is a Game-Changer for Your Team and Your Bottom Line

When was the last time you left a professional development session not just informed, but energized?

That’s the power of peer learning. And it’s one of the most valuable reasons to attend a Gateway User Group Meeting.

UGMs bring together Galaxy users from across the attractions, museums, zoos, aquariums, and theme park communities. But it’s not just about the software—it’s about how people use that software to solve challenges, improve efficiency, and elevate the guest experience.

And the research supports it.

Social Learning Isn’t Just Preferred—It’s More Effective

According to the 2023 Degreed “How the Workforce Learns” study, more than 75% of professionals prefer learning through social interactions like small groups or peer discussions. People learn best when they can talk through challenges, ask questions in real time, and hear what’s working from someone who’s been there.

That’s exactly what happens at a UGM.

You’re not just listening to presentations. You’re engaging in real dialogue with peers, exchanging ideas, and discovering practical solutions to problems you may not even know you shared.

“If you wear many hats like I do—especially on the finance side—UGMs are a great opportunity. You can talk directly with other users, give feedback, and share use cases with the people who actually build the software. That’s incredibly unique,”
said Katie Irving from Boston Children’s Museum.

Peer Learning Builds Connection and Retains Talent

Employee retention is closely tied to professional development. According to LinkedIn’s 2024 Learning Report via Deel:

✨ 70% of employees say learning enhances their sense of connection and belonging
✨ 94% say they’d stay longer at companies that invest in their growth

At a time when turnover is costly and team culture matters more than ever, creating space for collaborative learning is a strategic advantage. UGMs aren’t just about the “what”—they’re about the “who” you build it with.

Organizations That Embrace Peer Learning Perform Better

Peer learning not only increases satisfaction—it improves performance. According to Training Industry, workers in peer-learning cultures are 147% more likely to engage in learning and upskilling efforts.

When organizations create space for collaboration, people share more freely, apply what they learn more quickly, and generate stronger outcomes.

That’s exactly what Gateway’s UGMs are designed to do.

“It’s not just another conference or trade show—it’s definitely beneficial. Your business will grow a lot from it,”
said Koby Wendt from the San Diego Zoo.

What You Can Expect from a Gateway UGM

Whether you’re a first-timer or a seasoned attendee, UGMs offer:

✅ Real-world insights from Galaxy users tackling operational challenges
✅ Peer-to-peer roundtables and breakouts for idea sharing
✅ Actionable strategies you can implement right away
✅ Hands-on time with new tools, features, and innovations
✅ A community of users who share your goals and speak your language

You’ll also connect directly with Gateway experts, explore product enhancements, and help shape the future through collaborative discussions.

Ready to Take the Next Step?

Whether you’re looking to optimize Galaxy, deepen your team’s expertise, or build relationships that fuel growth, Gateway’s User Group Meetings are the place to do it.

➡️ Register for this year’s North America UGM
🧠 Bring your questions, ideas, and curiosity
💡 Leave with insights, renewed energy, and stronger connections

UGMs are where innovation, learning, and community come together. Don’t miss your chance to be part of it.