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Boston Children’s Museum Goes Live with Galaxy Product Suite

Updated: September 8, 2017 | New Customers | Share on LinkedIn

Galaxy Implementation Delivers Improved Efficiency and Guest Experience

Gilbertsville, PA (September 6, 2017)Boston Children’s Museum, the second oldest children’s museum in the world, has partnered with Gateway to provide a streamlined purchase and admission experience for their guests and members.

The Museum went live with the Galaxy Product Suite – including ticketing, resource management, admission control, group sales, membership, and the eGalaxy responsive design web store – at the end of June, which coincides with the beginning of their busiest season.
BCM Colleen Donnelly Quote
Two strong ticketing needs drove the Museum’s decision: a stable, secure point-of-sale and e-commerce solution; and experienced, reliable support to ease the transition to a new system.

“We hold ourselves to the highest visitor standard because that’s a reflection on our staff,” said Colleen Donnelly, Senior Director of Visitor Experience. “Gateway’s team understood our needs and guided us along the way.”

The Galaxy software solution and Gateway’s comprehensive range of services provided the Museum with a solid ticketing, membership and e-commerce system, plus the expert care they required.

Gateway’s team supported the Museum’s staff throughout the system implementation. Technical Support Specialist Matt Steckiel was involved with the project from the initial requirements gathering through Galaxy go-live. “Being a children’s museum, the team takes both their reputation and their guests’ information seriously,” Steckiel explains. “They were excited about Galaxy’s strong user controls and auditing capabilities.”

“We are honored to welcome Boston Children’s Museum into our customer community,” adds Don Eash, Executive Vice President/Chief Operating Officer at Gateway. “The relationships we form with our customers benefit us both. As we provide the tools, knowledge and services to strengthen their operations, our team gains new insights and perspectives through exposure to the Museum’s knowledgeable team members and innovative ideas.”

About Boston Children’s Museum

Boston Children’s Museum engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning. More information about Boston Children’s Museum can be found at Become a fan of the Museum on Facebook and follow them on Twitter.

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