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European Galaxy User Group Meeting

Updated: April 2, 2018 | User Group Meetings | Share on LinkedIn

Overview

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Edinburgh Castle ScotlandCome together with your colleagues to share best practices and discover strategies to help streamline your operations, increase revenue and improve the guest experience.

EUROPEAN GALAXY USER GROUP MEETING
Held at Radisson Blu

The Royal Mile, 80 High Street, Edinburgh, EH1 1TH

Welcome Reception: 19:00-21:00  |  Tuesday, 8 May, 2018  |  St. Giles Ballroom
Conference: Wednesday-Thursday  |  9-10 May, 2018
Networking Event: 19:00-21:00  |  Wednesday, 9 May, 2018  |  Edinburgh Castle

Themes to be discussed:

  • Planning for Success– find out how to set up your operations for positive results
  • Being Discoverable– explore ways to attract new guests and stay top of mind for repeat visitors
  • Elevating Your On-Site Experience– discover how to increase per-capita spending and enhance the guest experience
  • Staying Connected– find out how your colleagues are engaging with guests after their visit

Have a topic you’d like to present or hear about? A success story you’d like to share? Send us your thoughts.

 

Agenda

Evening | 8 May | Tuesday

19:00 – 21:00 › Welcome Reception
Radisson Blu  |  St. Giles Ballroom

Day 1 | 9 May | Wednesday

10:00 › Introduction
Presenters: Don Eash & Andy Povey  |  Gateway Ticketing Systems

10:40 › Getting in Focus for 2018
Presenter: Don Eash  |  VP & COO  |  Gateway Ticketing Systems

11:30 › BREAK

11:45 › Creating the Ideal
Presenter: Dave Langran  |  Gateway Blue  |  Principal of Arts & Heritage

12:30 › LUNCH

13:30 › Welcome from our host  |  Historic Scotland

14:00 › Engaging with Different Audiences
Presenter: Jemma Mansfield  |  NMRN

14:30 › Galaxy Tips and Tricks
Presenters: Wanda Kalbach & Carly Straughan  |  Gateway Ticketing Systems

15:30 › A word from our sponsors
Presenter: Bill Crane  |  TLS Boca Systems

16:00 › BREAK

16:15 › Creating a Visitor Portal
Presenter: Jonas Buhl Gregersen  |  IT Director  |  Tivoli Gardens

16:55 › Open Forum

19:00 – 21:00 › Networking Event
Edinburgh Castle

Day 2 | 10 May | Thursday

10:00 › Welcome
Presenter: Andy Povey  |  Gateway Ticketing Systems

10:15 › Trends in the Industry
Presenter: Bernard  |  ALVA

10:45 › The Customer Experience – The Vital Ingredient
Presenter: Stephen Spencer

11:30 › BREAK

11:45 › Galaxy{connect} Update
Presenter: Wanda Kalbach  |  Implementation Specialist  |  Gateway Ticketing Systems

12:30 › LUNCH

13:30 › Exit Surveys
Presenter: Lauren Childerhouse  |  CRM Manager  |  SS Great Britain

14:00 › What’s New in Galaxy 7.2
Presenter: Matthew Hoenstine  |  Gateway Ticketing Systems

14:30 › Customer Roundtables – Hot Topics for 2018

15:30 › Getting Visibility of Your Attraction
Presenter: Ian Robinson

16:00 › BREAK

16:15 › The Gateway Visitor Portal
Presenters: Matthew Hoenstine & Don Eash  |  Gateway Ticketing Systems

16:45 › Moving Forward in the UK and Europe with Gateway
Presenters: Andy Povey & Don Eash  |  Gateway Ticketing Systems

17:00 › Open Forum

Register

EUROPEAN GALAXY USER GROUP MEETING
Held at Radisson Blu

The Royal Mile, 80 High Street, Edinburgh, EH1 1TH

Welcome Reception: 19:00-21:00  |  Tuesday, 8 May, 2018  |  St. Giles Ballroom
Conference: Wednesday-Thursday  |  9-10 May, 2018
Networking Event: 19:00-21:00  |  Wednesday, 9 May, 2018  |  Edinburgh Castle

Euro UGM Registration

  • Select all that apply.

 

Hotel Details

EUROPEAN GALAXY USER GROUP MEETING
Held at Radisson Blu

The Royal Mile, 80 High Street, Edinburgh, EH1 1TH

Welcome Reception: 19:00-21:00  |  Tuesday, 8 May, 2018  |  St. Giles Ballroom
Conference: Wednesday-Thursday  |  9-10 May, 2018
Networking Event: 19:00-21:00  |  Wednesday, 9 May, 2018  |  Edinburgh Castle

Rates include Radisson Blu breakfast and fast wireless internet access:

  • Standard bedrooms for single occupancy: £201 per room per night
  • Standard bedrooms for double/twin occupancy: £216 per room per night
  • Superior bedrooms for single occupancy: £226 per room per night
  • Superior bedrooms for double/twin occupancy: £241 per room per night
  • Business bedrooms for single occupancy: £251 per room per night
  • Business bedrooms for double/twin occupancy: £266 per room per night

To reserve your hotel room:

  1. Contact the hotel reservations team by calling +44 (0)131 557 9797 or emailing them
  2. Provide the following code: GWT210518

Note: Credit cards will be requested for full prepayment at the time of booking. Once reservations are received, individuals will be subject to the Hotel’s standard reservation cancellation terms – Rooms may be cancelled up to 28 days prior to the day of arrival without incurring any charge.

 

 

Sponsors

Thank you to our European User Group Meeting sponsors who help make our event the success that it is.

Platinum Sponsor
Boca logo

 

 

Gold Sponsor

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