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Gateway Ticketing Systems Brings the Guest Journey Back to IAAPA Expo 2021

Updated: October 28, 2021 | Share on LinkedIn

Gilbertsville, PA (November 1, 2021) – Gateway Ticketing Systems®, the world-leader in ticketing and guest experience solutions for the attractions industry for 33 years, is exhibiting at IAAPA Attractions Expo for the 28th year. The conference runs from Nov. 15 – 18, 2021 at the Orange County Convention Center in Orlando, Florida. Gateway will be at Booth #4847 and is a Platinum Sponsor of the Event.

Immerse Yourself in the Guest Journey

Gateway continues to innovate and press the boundaries with how trade show attendees can interact with their exhibit. This year, they’re bringing back their wildly successful immersive Guest Journey, but in a different format to account for the increasingly contactless nature of ticketing in the industry. Visitors to Gateway’s Booth #4847 will be able to pre-purchase a free timed ticket to sit down and experience the Guest Journey with a member of the Gateway team.

Visitors will truly encounter their operations from the perspective of their guests; from purchasing a ticket to accessing the venue, being upsold, stopping at the gift shop or cafe, exiting the attraction, and upgrading their ticket to a membership or season pass. They’ll be able to follow their own ‘guest account’ live and watch as Gateway’s Galaxy® Ticketing and Guest Experience solution registers all of these transactional touchpoints, forming a 360-degree view of themselves, and enabling the Gateway team to personalize their experience.

If you’re in the market for a new ticketing system or just want to keep on top of the functionality that is out there in the market, the Guest Journey is for you.

Tradeshow Tip: Tickets to the Guest Journey are not live yet. If you are attending IAAPA and would like a ticket, click to this page and fill out the form to let Gateway know. When tickets go live, they’ll make sure you are the first to know.

Gateway Ticketing Systems Sponsor Spotlight

Gateway will deliver a 20-minute presentation on the show’s new EDUTalk Stage (Booth #1388) on Tuesday, November 16 from 11:45 – 12:05. The session is titled Using Your Ticketing Solution to Personalize the Guest Experience.

In today’s post-Covid attractions space, every single guest counts. Venues need to maximize the revenue and profit they generate from each individual guest. More importantly, they need to adopt a full guest experience technology solution that facilitates this strategy. Come learn about Gateway’s curated approach that engages and excites your guests, helps personalize every single visit, and drives them to spend more money.

Then head to Gateway’s Booth #4847 to see a version of Made-to-Measure Excitement in action by taking the Guest Journey.

Brass Ring Nomination for Marketing Excellence

Gateway Ticketing Systems has been nominated for a Brass Ring Award in the category of “Marketing Excellence > Best Digital Marketing Campaign” for their award-winning webinar series, Webinar Wednesdays. Webinar Wednesdays was designed specifically to help attractions deliver their very best guest experience during Covid closures and reopenings. At its peak, the series was reaching 800+ industry professionals weekly and was connecting the industry with the success stories and best practices that helped us all survive the pandemic.

Hear Gateway Experts Speak

Randy Josselyn, Principle: Wildlife and Conservation at Gateway Ticketing Systems, will be instructing at the IAAPA Institute for Attractions Managers on Nov. 14 – 16 in Room S310AB.

Pre-Schedule a Time to Meet with Gateway

IAAPA Expo can get very busy, and before you know it, the show is over. You can pre-schedule a time to meet one-on-one with one of Gateway’s knowledgeable sales experts to evaluate your ticketing and admission control needs and discuss how Gateway can help. Just click here to find a time that works for you.

About Gateway Ticketing Systems, Inc.

Gateway Ticketing Systems®, Inc. is the world leader in ticketing and guest experience solutions for the attractions industry for 33 years. Their robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, OTA sales, plus reporting and CRM. Gateway also provides strategic consultation, service and support for attractions throughout North America and worldwide. Gateway serves the global community from their headquarters in Gilbertsville, Pennsylvania and offices in Calgary, Canada and central London, as well as through partner resellers across the world. To learn more about Gateway Ticketing Systems, please visit

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