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Gateway Ticketing System’s Tom Chiarella Promoted to Executive Vice President

Updated: August 12, 2021 | Share on LinkedIn

Gilbertsville, PA (August 2, 2021) – Tom Chiarella of Gateway Ticketing Systems® has been promoted to Executive Vice President and Head of Product, reaffirming the Executive Leadership and organization’s belief in his vision for the future of Gateway and their Galaxy® Ticketing and Guest Experience solution. The promotion comes shortly after Chiarella was named one of The Lehigh Valley Business Journal’s Forty under 40 in 2021.

Tom joined Gateway in 2014 as a Program Manager and in 2016 became a Team Lead of Software Development. In 2017, Tom was promoted to Sr. Manager, Product Development where he strategically grew the Product Development team and improved Galaxy’s maintenance and release cycle. Additionally, Chiarella used his customer facing experience to help improve communication standards and response times of the customer service team to better serve Galaxy users.

In late 2019, Chiarella’s hard work was rewarded with a promotion to Director of Product and a place on the Executive Leadership Team at Gateway.

“Tom’s ability to balance customer needs with our future vision of the product, to manage a large team, and to contribute immensely to the financial responsibility of Gateway, leaves no doubt in my mind that he is prepared to take even more responsibility over the product and lead our company successfully into the future.”

Says Chiarella about his new role: “As we continue to witness the rebound of our industry, it’s an incredibly exciting time to work more closely with Michael on the long-term strategy and drive the execution of the company.”

About Gateway Ticketing Systems, Inc.

Gateway Ticketing Systems®, Inc. is the world leader in ticketing and guest experience solutions for the attractions industry for 33 years. Their robust Galaxy® solution integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. Gateway also provides strategic consultation, service and support for attractions throughout North America and worldwide. Gateway serves the global community from their headquarters in Gilbertsville, Pennsylvania and offices in Calgary, Canada and central London, as well as through partner resellers across the world. To learn more about Gateway Ticketing Systems, please visit

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