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North American Galaxy User Group Meeting 2018

Updated: June 15, 2018 | User Group Meetings | Share on LinkedIn


Historic Philadelphia provides the backdrop for this year’s event as we celebrate Gateway’s 30th Anniversary.

Let’s hit the bricks together and explore how to grow your attraction’s attendance, revenue and visitor satisfaction. Designed specifically for users of our Galaxy product suite, UGM is packed with five days of customer panels, roundtable discussions, Gateway-led presentations and networking with your peers.

Held at Courtyard by Marriott
Hosted by The Franklin Institute, Museum of the American Revolution and Eastern State Penitentiary

Sunday, August 5 | 
6:30-9:00 p.m. | The Franklin Institute

Monday-Thursday | Starts at 9:00 a.m. each day

Tuesday, August 7 | 7
:00-9:00 p.m. | Museum of the American Revolution

{connect}nation and much more! | 8:00 a.m.-2:00 p.m.



Day 1  |  ATTRACT

  • Attract Visitors to Your Attraction via social/mobile and from the web. 
  • Abandoned Carts No More – Learn tools and tricks to mine abandoned website carts to close the deal. 
  • Webstore Analytics – What attracts guests to your attraction? How did they find you and how can you use analytics to gain more insight. 
  • AccertifyEliminate fraud while attracting new visitors to your webstore and call center. 
  • Pricing Panel – Attract guests and increase revenue with intelligent pricing methodology 
  • Education Booking Best Practices 
  • Group Sales on the Web (GSOTW) and Reseller Web Store Tips and Tricks 
  • Attract new visitors by joining forces with new and exciting travel partners 
  • Galaxy Messaging to the Max – Learn how to leverage the power of communicating to your guests via eGalaxy messaging 


Day 2  |  ENGAGE

  • Why We Were All Wrong About Kiosks? Learn about kiosk ticketing and food and beverage ordering 
  • Modifiers Outside of the Box  
  • Bytes and Barcodes – The Digital / RFID Ticket 
  • Reduce Fraud at Access Control  
  • Data Collection Best Practices for Onsite Visitors  
  • The Art of the Membership Sale 
  • BI Dashboards your Boss Will Love (and your Supervisors!) 
  • Here Comes That Big Group! How to Quickly and Efficiently Welcome 1000 Students. 


Day 3  |  HARVEST

  • Survey Success Stories 
  • Plan for Success – Operational planning and forecasting – using data to make wise decisions 
  • Post Visit Marketing 
  • Show Me The Money! Invoicing and AR in Galaxy – Serialized HTML Statements and other functions 
  • Performance Reporting 
  • Upsell visitors and encourage revisits with bounce-back promotions and upsells 
  • Data Security  


Day 4  |  NURTURE

  • CRM+ –  Customer Journey 
  • Membership Portal  
  • Deep Analytics and Power BI  
  • Updates to the Galaxy Community 
  • Build Relationships with your Group Leaders to Encourage Visits 
  • Donor Management using CRM 
  • Roundtable Discussions


Day 5  |  {connect}NATION

  • and much more at our headquarters


Current work in progress. Check back periodically for updates.


North American Galaxy User Group Meeting – Held at Courtyard by Marriott
Hosted by The Franklin Institute, Museum of the American Revolution and Eastern State Penitentiary

August 6-9 – Main Session
Regular pricing – $1,545
Daily registration options also available

August 10
Bus trip to our headquarters in Gilbertsville, Pa. This will include {connect}nation and much more. Estimated time frame is 8:00 a.m. – 2:00 p.m. and arrival back in Philadelphia around 4:00 p.m. Due to the unpredictable nature of traffic, the bus could get back into Philadelphia as late as 6:00 – 7:00 p.m. Please plan travel accordingly.

If you have a complimentary UGM registration through your Premier Support Tier? Select the Invoice/Tier Registration option at checkout, and note “Tier” in the space provided.


*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.


Thank you to our North American User Group Meeting sponsors who help make our event the success that it is. Each morning and afternoon of our main session will have exhibit time for you to visit with our sponsors and see how they can help you grow your business.


Ruby Sponsor



Diamond Sponsor

Chase logo

Digonex Automated Dynamic Pricing


Sapphire Exhibitor

Boca Systems

Olea Kiosks

JCA Answers - Data Analytics for Galaxy - transparent


Justification Letters

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Hotel Details

Special Hotel Group Rate

The Courtyard by Marriott is located in downtown Philadelphia.

We have secured a limited number of rooms at this hotel. Please be sure to reserve as early as possible to get the best rate.

This offer will expire July 16, 2018, or once our room block is full, whichever comes first.

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