North American Galaxy User Group Meeting 2018

Updated: August 22, 2018 | User Group Meetings | Share on Facebook Share on Twitter Share on LinkedIn

Overview

Historic Philadelphia provides the backdrop for this year’s event as we celebrate Gateway’s 30th Anniversary.

Let’s hit the bricks together and explore how to grow your attraction’s attendance, revenue and visitor satisfaction. Designed specifically for users of our Galaxy product suite, UGM is packed with five days of customer panels, roundtable discussions, Gateway-led presentations and networking with your peers.

Held at Courtyard by Marriott
Hosted by The Franklin Institute, Museum of the American Revolution and Eastern State Penitentiary

WELCOME RECEPTION (CUSTOMER EVENT)
Sunday, August 5 | 6:30-9:00 p.m. | The Franklin Institute

MAIN SESSION
Monday-Thursday | Starts at 9:00 a.m. each day

SOCIAL EVENT (CUSTOMER EVENT)
Tuesday, August 7 | 7:00-10:00 p.m. | Museum of the American Revolution

FRIDAY AT OUR HEADQUARTERS
Tour of our headquarters, BBQ lunch and more! | 10:30 a.m.-2:30 p.m.

Agenda

Sunday, August 5
Welcome Reception at The Franklin Institute
6:30-9:00 p.m. | 222 N 20^th St., Philadelphia, PA 19103

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Monday, August 6 | ATTRACT

BREAKFAST & LEARN › 8:00 – 9:00 A.M.
New Attendee Breakfast “Toast”

MORNING SESSION › 9:00 – 10:15 A.M.
Welcome, New Customer Video & Introductions

BREAK › 10:15 – 10:45 A.M.

MID MORNING SESSION › 10:45 – 12:00 P.M.
Attract Visitors via Social Media, Mobile and the Web
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.

Messaging to the Max: Leveraging the Power of Guest Communication Solutions with Galaxy
Tim Rice | Director of Enterprise Applications | National September 11 Memorial & Museum

The Power of Web Analytics to Drive eCommerce
Kim Welch | Web Developer | Gateway Ticketing Systems, Inc.

LUNCH & FLEX › NOON – 1:30 P.M.
Pricing Roundtable
Sponsored by Digonex

Webstore Optimization
Dave Carey | Program Manager | Gateway Ticketing Systems, Inc.

AFTERNOON SESSION › 1:30 – 2:45 P.M.
In the Path of Totality – Preparing for the Big Event!
Doug Beermann | Operations Director | South Carolina State Museum

Best Practices for School & Group Bookings
Lucy Barton | Education Registration Specialist | Cincinnati Zoo & Botanical Garden
Jarrid Vaughn | Senior Manager of Visitor Experience & Fun! | Cincinnati Zoo & Botanical Garden

BREAK › 2:45 – 3:15 P.M.

LATE AFTERNOON SESSION › 3:15 – 4:30 P.M.
Eliminate Fraud While Still Attracting New Visitors
Jerry Lake | Integration Manager | Gateway Ticketing Systems, Inc.
Barbara Smyrl | Manager, Visitor Experience & Group Tours | Harley-Davidson Museum
Scott Trievel | Sr. Manager, Managed Services | Gateway Ticketing Systems, Inc.

{connect} Customer Spotlight
Michael McSparran | Gateway Administration Supervisor | San Diego Zoo Global
Jarrid Vaughn | Senior Manager of Visitor Experience & Fun! | Cincinnati Zoo & Botanical Garden
Ken Wagner | IT Manager | Shoreline Sightseeing

TECH TIME › 4:30 – 5:00 P.M.
Managing Sales Channel Manager
Kim Welch | Web Developer | Gateway Ticketing Systems, Inc.

SOCIAL GATHERING › 7:30 – 10:00 P.M.
MilkBoy Philly | 1100 Chestnut St., Philadelphia, PA 19107
The Gateway Band + Special Guests

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Tuesday, August 7 | ENGAGE

BREAKFAST & LEARN › 8:00 – 9:00 A.M.
Let’s {connect} Breakfast
Cheryl Bailey | Ticketing Application Specialist | USS Midway Museum
Wanda Kalbach | Implementations Specialist, Galaxy Connect | Gateway Ticketing Systems, Inc.
Nell Smoyer | Implementations Specialist, Galaxy Connect | Gateway Ticketing Systems, Inc.
Joan Werner | Sales Director, Corporate & Retail Ticket Sales | Disneyland Resort

Learning Lab Breakfast Training | Engaging Guests in Your Cause-Marketing Campaign
Carrie Basta | Instructor | Gateway Ticketing Systems, Inc.

MORNING SESSION › 9:00 – 10:15 A.M.
Welcome from The Franklin Institute

Operational Best Practices for Managing Large Groups
Lucy Barton | Education Registration Specialist | Cincinnati Zoo & Botanical Garden
Jarrid Vaughn | Senior Manager of Visitor Experience & Fun! | Cincinnati Zoo & Botanical Garden

Leveraging the Galaxy API to Enhance the Guest Experience
Marcus Lopez | Sr. Director, Product Planning & System Integration | Universal Parks & Resort

BREAK › 10:15 – 10:45 A.M.

MID MORNING SESSION › 10:45 – 12:00 P.M.
Kiosks – Beyond Ticketing
Kim Welch | Web Developer | Gateway Ticketing Systems, Inc.
Zach Yusypchuk | Program Manager | Gateway Ticketing Systems, Inc.

The Art of Membership Sale
Luis Almonte | Sr. Director of IT, Systems Architect | Discovery Science Center
Grant Rozich | POS Engineer | Palace Entertainment

BI Dashboards Your Boss Will Love
Luis Almonte | Sr. Director of IT, Systems Architect | Discovery Science Center

LUNCH & FLEX › NOON – 1:30 P.M.
Access Control & Multipark
Matthew Hoenstine | Principal, Destinations | Gateway Ticketing Systems, Inc.

Webstore Analytics
Kim Welch | Web Developer | Gateway Ticketing Systems, Inc.

Best Practices for Reducing Fraud at Admissions
Matthew Hoenstine | Principal, Destinations | Gateway Ticketing Systems, Inc.
Zach Yusypchuk | Program Manager | Gateway Ticketing Systems, Inc.

Best Practices for Parking Operations
Marcus Lopez | Sr. Director, Product Planning & System Integration | Universal Parks & Resort

BREAK › 2:45 – 3:15 P.M.

Enticing Entitlements
Randy Josselyn | Principal, Wildlife & Conservation | Gateway Ticketing Systems, Inc.

TECH TIME › 4:30 – 5:00 P.M.
RFID Technology
Jerry Lake | Integration Manager | Gateway Ticketing Systems, Inc.

SOCIAL EVENT › 7:00 – 10:00 P.M.
Hosted by Museum of the American Revolution | 101 S 3^rd St., Philadelphia, PA 19106

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Wednesday, August 8 | HARVEST

BREAKFAST & LEARN › 8:00 – 9:00 A.M.
Non Profit Breakfast
Randy Josselyn | Principal, Wildlife & Conservation | Gateway Ticketing Systems, Inc.

Learning Lab Breakfast Training | Keeping Guests Happy on a Rainy Day
Carrie Basta | Instructor | Gateway Ticketing Systems, Inc.

MORNING SESSION › 9:00 – 10:15 A.M.
Welcome from the Museum of the American Revolution
Candice Phillips | Director of Guest Services | Museum of the American Revolution

Survey Success Stories
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.
Carly Straughan | Operations Executive | Gateway Ticketing Systems, Inc.

BREAK › 10:15 – 10:45 A.M.

MID MORNING SESSION › 10:45 – 12:00 P.M.
Planning for Success! Using Data to Make Wise Decisions
Marissa Hale | IT Project Manager | Naples Botanical Garden
Vanessa Lewis | Director of Reporting | Aquarium of the Pacific

The Upside of Upsell
David Carey | Program Manager | Gateway Ticketing Systems, Inc.
Michael Marks | Business Solutions Engineer | Gateway Ticketing Systems, Inc.

Taking Reporting to the Next Level
Tom McAree | Technical Support Specialist | Gateway Ticketing Systems, Inc.
Scott Trievel | Sr. Manager, Managed Services | Gateway Ticketing Systems, Inc.

LUNCH & FLEX › NOON – 1:30 P.M.
Improve Your Online Presence
Sponsored by TripAdvisor

EMV Roundtable
Jerry Lake | Integration Manager | Gateway Ticketing Systems, Inc.

AFTERNOON SESSION › 1:30 – 2:45 P.M.
Show Me the Money! Invoicing and Collections
Bill D’Angelo | Program Manager | Gateway Ticketing Systems, Inc.
Vanessa Lewis | Director of Reporting | Aquarium of the Pacific

Transform Your Attraction
Aaron Tockstein | Database Administrator | Detroit Zoological Society
Janell Wood | Manager of Guest Services and Experiences | Phoenix Zoo

The Power of Memberships at the San Diego Zoo
Bill D’Angelo | Program Manager | Gateway Ticketing Systems, Inc.
Michael McSparran | Gateway Admission Supervisor | San Diego Zoo Global

BREAK › 2:45 – 3:15 P.M.

LATE AFTERNOON SESSION › 3:15 – 4:30 P.M.
Using Flexibility to Drive Sales
Marcus Lopez | Sr. Director, Product Planning & System Integration | Universal Parks & Resort

Mining Mindfully – Data Collection and GDPR Best Practices
Demetra Burkert | Program Manager | Gateway Ticketing Systems, Inc.
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.

Post Visit Marketing Success Stories
Carrie Basta | Instructor | Gateway Ticketing Systems, Inc.
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.

Recognition of Certified Galaxy System Administrators
Brandon Carper | Manager, Learning Solutions | Gateway Ticketing Systems, Inc.

TECH TIME › 4:30 – 5:00 P.M.
Implementing Galaxy {connect} – Best Practices
Wanda Kalbach | Implementation Specialist, Galaxy Connect | Gateway Ticketing Systems, Inc.
Nell Smoyer | Implementation Specialist, Galaxy Connect | Gateway Ticketing Systems, Inc.

SOCIAL GATHERING › 7:30 – 9:30 P.M.
Lucky Strike | 1336 Chestnut St., Philadelphia, PA 19107
Networking Fun

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Thursday, August 9 | NURTURE

BREAKFAST & LEARN › 8:00 – 9:00 A.M.
CRM and Membership Breakfast
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.

Learning Lab Breakfast Training | Giving Back to Your Staff
Carrie Basta | Instructor | Gateway Ticketing Systems, Inc.

MORNING SESSION › 9:00 – 10:15 A.M.
Welcome from the Eastern State Penitentiary

BREAK › 10:15 – 10:45 A.M.

MID MORNING SESSION › 10:45 – 12:00 P.M.
API Everywhere Update
Tom Chiarella | Sr. Manager, Product Development | Gateway Ticketing Systems, Inc.

Best Practices for Analytics Using Power BI
Luis Almonte | Sr. Director of IT, Systems Architect | Discovery Science Center

LUNCH & FLEX › NOON – 1:30 P.M.
Galaxy {connect} Roadmap Workshop
Sponsored by Groupon
Scott Lobaugh | Director, Business Development | Gateway Ticketing Systems, Inc.
Jason Matthews | Program Manager | Gateway Ticketing Systems, Inc.

Blue Sky Enhancements
Hosted by Randy Josselyn | Principal, Wildlife & Conservation | Gateway Ticketing Systems, Inc.

AFTERNOON SESSION › 1:30 – 2:45 P.M.
Managing Donors Using CRM
Heather Darling | CRM Manager | The Dali
Dave Langran | Principal, Arts & Heritage | Gateway Ticketing Systems, Inc.

The Latest on the Gateway Customer Portal
Brandon Carper | Manager, Learning Solutions | Gateway Ticketing Systems, Inc.

BREAK › 2:45 – 3:15 P.M.

LATE AFTERNOON SESSION › 3:15 – 4:30 P.M.
What’s New in Galaxy (cont.)
Tom Chiarella | Sr. Manager, Product Development | Gateway Ticketing Systems, Inc.
Don Eash | Executive Vice President & COO | Gateway Ticketing Systems, Inc.
Matthew Hoenstine | Principal, Destinations | Gateway Ticketing Systems, Inc.
Randy Josselyn | Principal, Wildlife & Conservation | Gateway Ticketing Systems, Inc.

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Friday, August 10 | GATEWAY HEADQUARTERS

BREAKFAST › 7:30 – 8:30 A.M.

BUS LEAVES › 8:45 A.M. from the 13^th & Filbert St. Entrance

GATEWAY HEADQUARTERS › 10:30 – 2:30 P.M.
A bus trip to our headquarters in Gilbertsville, PA. this will include a tour of our building, BBQ lunch and much more. Arrival back in Philadelphia around 4:00 P.M. – this may change due to the unpredictable nature of traffic.

Registration is Closed

North American Galaxy User Group Meeting – Held at Courtyard by Marriott
Hosted by The Franklin Institute, Museum of the American Revolution and Eastern State Penitentiary

August 6-9 – Main Session
Regular pricing – $1,545
Daily registration options also available

August 10
Bus trip to our headquarters in Gilbertsville, Pa. This will include a tour of our building, BBQ lunch and much more. Estimated time frame is 10:30 a.m. – 2:30 p.m. and arrival back in Philadelphia around 4:00 p.m. Due to the unpredictable nature of traffic, the bus could get back into Philadelphia as late as 6:00 – 7:00 p.m. Please plan travel accordingly.

If you have a complimentary UGM registration through your Premier Support Tier? Select the Invoice/Tier Registration option at checkout, and note “Tier” in the space provided.

*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.