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North American Galaxy User Group Meeting 2019

Updated: April 17, 2019 | User Group Meetings | Share on LinkedIn


This year’s North American Galaxy User Group Meeting will be held in vibrant Cincinnati. This historic city on the banks of the Ohio River offers great neighborhoods, iconic food, spectacular craft beer, a trendy revitalized waterfront and a welcoming basecamp for our 2019 UGM.

Our largest event of the year is your opportunity to connect with 160+ other Galaxy users, over 15 vendor partners and the Gateway employees you work with regularly. Learn Galaxy best practices from user-led presentations, find out what’s new and refine your knowledge in our learning lab.

We listened: This year we’re holding the event almost two months later than usual, after many attractions’ busy seasons, to maximize the number of Galaxy users that can attend.

GENEROUSLY HOSTED BY: Cincinnati Zoo & Botanical Garden
Sessions will be held at Hilton Cincinnati Netherland Plaza.

Sunday, September 29 | 5
:30 – 8:30 p.m. | Cincinnati Zoo & Botanical Garden
Try classic Cincinnati fare like Skyline Cheese Coneys, Montgomery Inn Pulled Chicken and Busken Bakery Cookies at the African Overlook Deck. Enjoy animal visits throughout the evening including a 30 minute visit from the cheetahs.

Monday – Friday, September 30 – October 4 | Starts at 9:00 a.m. each day

Tuesday, October 1 | 6:00 – 9:00
p.m. | Rhinegeist Brewery
Sip a flight of local beer with a buffet and take a half hour tour at this well-known microbrewery in the city’s trendy Over-the-Rhine brewery district.



September 29 – October 4  |  Welcome Reception, Main Sessions and Tuesday Social Event
Early Bird pricing: $1,395 [save $150 when you book by May 31]
Regular pricing: $1,545
Daily registration options also available

Early Registration Discount and Prize Drawing!
Register by May 31, and you are automatically entered into our Early Bird prize drawing:
-$100 VISA gift card [1 winner]
-Behind-the-scenes experience with Fiona and Bibi, our Nile hippos [4 winners]
-Behind-the-scenes experience with our Maasai giraffes [4 winners]

IMPORTANT NOTES: If you have a complimentary UGM registration through your Premier Support Tier, please choose your number of registrations in Step 1. Then select the Invoice/Tier Registration option at checkout, and note “Tier” in the space provided.

If you’re registering for multiple attendees, fill out your details at checkout and click ‘Continue’. You can then fill out each next attendee similarly.



*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.


Please check back periodically as our agenda is refined the closer we get to the event.

Welcome Reception at Cincinnati Zoo & Botanical Garden
5:30 – 8:30 p.m. | 3400 Vine St., Cincinnati, OH 45220

Main Sessions at Hilton Cincinnati Netherland Plaza
Starts at 9:00 a.m. each day | 35 W 5th Street, Cincinnati, Ohio 45202

This year’s agenda will include a full slate of user presentations and panels, as well as expert training and information sessions, all centered around the following themes:

  • Measure your success: What information should you be measuring, what tools should you use, and how can you interpret what you gather?
  • Simplify your data: How do you take all your data and distill it into actionable takeaways that make your operation more efficient and easier to navigate for guests and team members?
  • Educate your audience: How can you best communicate and implement change with your team members and guests to create positive momentum?
  • And lead your industry: How do you stay on the cutting edge of technology and engagement trends and implement those at your attraction?

Evening social event at Rhinegeist Brewery
6:00 – 9:00 p.m. | 1910 Elm St., Cincinnati, OH 45202

Justification Letters

We would really like to see you in Cincinnati. Do you need to justify the value of attending the North American Galaxy User Group Meeting?

We’ve written these sample letters to help you demonstrate the ROI to your manager. If you don’t use a formal letter, we’ve found it’s still helpful to outline some of the sessions that would be most useful for your organization as well as your estimated expenses.



Hotel Details


Hilton Cincinnati Netherland Plaza
35 W 5th Street, Cincinnati, Ohio 45202

HILTON RESERVATIONS OPERATOR: Hilton toll-free number (1-800-445-8667). Our Group is listed as GATEWAY TICKETING and the group code is GAT. Please be sure to use this code so you receive our group rate and that rooms are placed in the group block as available. We have secured a limited number of rooms at this hotel. Please be sure to reserve as early as possible to get the best rate.

This offer will expire September 11, 2019, or once our room block is full, whichever comes first.


We’d like to give a special thanks to all our sponsors who help make our North American Galaxy User Group Meeting possible.


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