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North American Galaxy User Group Meeting 2019

Updated: July 16, 2019 | User Group Meetings | Share on LinkedIn


Jarrid Vaughn, Sr. Manager of Visitor Experience & Fun at the Cincinnati Zoo & Botanical Garden, would like to personally invite you to this year’s Galaxy User Group Meeting in Cincinnati. It’s going to be an education-packed and entertaining week of sessions and socializing with a special visit to the zoo on Tuesday. See what Jarrid has to say below:

This year’s North American Galaxy User Group Meeting will be held in vibrant Cincinnati. This historic city on the banks of the Ohio River offers great neighborhoods, iconic food, spectacular craft beer, a trendy revitalized waterfront and a welcoming basecamp for our 2019 UGM.

Our largest event of the year is your opportunity to connect with 160+ other Galaxy users, over 15 vendor partners and the Gateway employees you work with regularly. Learn Galaxy best practices from user-led presentations, find out what’s new and refine your knowledge in our learning lab.

We listened: This year we’re holding the event almost two months later than usual, after many attractions’ busy seasons, to maximize the number of Galaxy users that can attend.

GENEROUSLY HOSTED BY: Cincinnati Zoo & Botanical Garden
Sessions will be held at Hilton Cincinnati Netherland Plaza.

Sunday, September 29 | 6:0
0 – 9:00 p.m. | Hilton Continental Ballroom
Join us the night prior to the event to kick-off our 2019 User Group Meeting with classic Cincinnati fare among old friends and new connections. Most of you will be flying in that day, so we switched our Welcome Reception to a relaxing evening at the hotel in preparation for a full slate of sessions and evening events during the week.

Monday – Friday, September 30 – October 4 | Starts at 9:00 a.m. each day

Tuesday, October 1 | 2:00
 – 8:30 p.m. | Cincinnati Zoo & Botanical Garden
We’re ending our sessions early on Tuesday and heading to the Cincinnati Zoo for a structured self-guided tour of the innovative ways they are leveraging the Galaxy software. Then, enjoy an evening at the Africa Overlook Deck with dinner and drinks and special animal visits including a 30 minute visit from the cheetahs.

Wednesday, October 2 | 6:00 – 9:00 p.m. | Rhinegeist Brewery
Sip a flight of local beer with a buffet and take a half hour tour at this well-known microbrewery in the city’s trendy Over-the-Rhine brewery district.



September 29 – October 4  |  Welcome Reception, Main Sessions, Tuesday and Wednesday Social Events
Regular pricing: $1,545
Daily registration options also available

IMPORTANT NOTES: If you have a complimentary UGM registration through your Premier Support Tier, please choose your number of registrations in Step 1. Then select the Invoice/Tier Registration option at checkout, and note “Tier” in the space provided.

If you’re registering for multiple attendees, fill out your details at checkout and click ‘Continue’. You can then fill out each next attendee similarly.



*Attendance at Galaxy User Group Meetings are by invitation only. Gateway reserves the right to deny registration to anyone who has not been expressly invited. If you are a user, prospective user or partner of Gateway products and have not received an invitation, please contact Gateway for assistance.


Please check back periodically, as our agenda is refined the closer we get to the event.

Sunday, September 29
Welcome Reception in the Hilton Continental Ballroom
6:00 – 9:00 P.M. | 35 W 5th Street, Cincinnati, Ohio 45202


Monday, September 30  |  MEASURE YOUR SUCCESS
What information should you be measuring, what tools should you use, and how can you interpret what you gather?

General Sessions  9:00 A.M. – 2:00 P.M.

Breakout Sessions  › 2:30 – 5:00 P.M.


Tuesday, October 1  |  DELIVER YOUR EXPERIENCE
How can you deliver exceptional customer service to your guests with engaging experiences?

General Sessions  › 9:00 A.M. – 12:00 P.M.

Cincinnati Zoo Tour of Galaxy
1:00 – 5:00 P.M.  |  3400 Vine St., Cincinnati, OH 45220

Evening Social Event at Cincinnati Zoo & Botanical Garden
5:30 – 8:30 P.M. | 3400 Vine St., Cincinnati, OH 45220


Wednesday, October 2  |  SIMPLIFY YOUR DATA
How do you take all your data and distill it into actionable takeaways that make your operation more efficient and easier to navigate for guests and team members?

General Sessions  › 9:00 A.M. – 5:00 P.M.

Breakout Sessions  › 2:30 – 5:00 P.M.

Evening Social Event at Rhinegeist Brewery
6:00 – 9:00 P.M. | 1910 Elm St., Cincinnati, OH 45202


Thursday, October 3  |  EDUCATE YOUR AUDIENCE
How can you best communicate and implement change with your team members and guests to create positive momentum?

General Sessions  › 9:00 A.M. – 5:00 P.M.


Friday, October 4  |  LEAD YOUR INDUSTRY
How do you stay on the cutting edge of technology and engagement trends and implement those at your attraction?

General Sessions  › 9:00 A.M. – 2:00 P.M.

Justification Letter

We would really like to see you in Cincinnati. Do you need to justify the value of attending the North American Galaxy User Group Meeting?

We’ve written this sample letter to help you demonstrate the ROI to your manager. If you don’t use a formal letter, we’ve found it’s still helpful to outline some of the sessions that would be most useful for your organization as well as your estimated expenses.



Hotel Details


Hilton Cincinnati Netherland Plaza
35 W 5th Street, Cincinnati, Ohio 45202

HILTON RESERVATIONS OPERATOR: Hilton toll-free number (1-800-445-8667). Our Group is listed as GATEWAY TICKETING and the group code is GAT. Please be sure to use this code so you receive our group rate and that rooms are placed in the group block as available. We have secured a limited number of rooms at this hotel. Please be sure to reserve as early as possible to get the best rate.

This offer will expire September 11, 2019, or once our room block is full, whichever comes first.


We’d like to give a special thanks to all our sponsors who help make our North American Galaxy User Group Meeting possible.


Chase logo












Glory Global














Boca Systems












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