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The Strong National Museum of Play Selects Gateway Ticketing Systems for its Ticketing and Admission Control Provider

Updated: July 22, 2019 | Share on LinkedIn

Gilbertsville, PA (Monday, July 22, 2019) – The Strong National Museum of Play in Rochester, New York has chosen Gateway Ticketing Systems and their Galaxy® Ticketing and Admission Control software to provide an efficient purchase and admission experience for their guests.

The Museum began looking for a new ticketing system as they expanded and realized their current solution couldn’t grow and scale with them. After an extensive search and investigating multiple admission control options on the market, The Museum ultimately chose to move forward with Gateway and their Galaxy software.

The Galaxy software solution will provide The Strong with Ticketing, Membership, Group Sales, Retail POS, a Counterpoint integration for Food & Beverage, Webstore for eCommerce, Kiosks and robust Reporting. The Museum will also leverage member entitlements, specifically parking entitlements, for a new parking structure they are building. Phase 2 of the go-live could include adding Galaxy’s Customer Relationship Management module.

The Strong National Museum of Play plans to go live with the Galaxy Product Suite in December 2019. The Strong is an interactive, collections-based museum that houses collections on the history and exploration of play. You will find anything from Barbie Dolls created before the 1950’s, video games from the 1970’s, board games, and everything in between. The museum allows for children to play and interact with toys from other generations, while also encouraging adults to revisit the toys of their childhood. The museum also offers online exhibits where The Strong’s historians, curators, librarians, and archivists investigate the history, evolution, and cultural effects of play.

“Our goal at The Strong is to continually enhance the guest experience. Gateway’s robust features and capabilities, particularly with admissions and membership processes, add additional benefits to not only our museum guests but for our staff, as well,” says Malcolm Campbell, Director of Guest Services. “Transitioning our museum store to the same system will also allow us to tie in our offerings more seamlessly, too, which we could not easily do before.”

“We are thrilled to welcome The Strong National Museum of Play into our customer community,” says Michael Andre, President and CEO of Gateway Ticketing Systems. “We are excited to provide the Museum with the tools and services they need to strengthen their operations, while also gaining valuable insight and perspectives from working with the Museum’s knowledgeable team. Customers like The Strong are exactly why we love what we do: Who doesn’t want to help people experience a museum of play?”

About Gateway Ticketing Systems, Inc.
Gateway Ticketing Systems, Inc. is the world leader in ticketing software, admission control and revenue generation for industries including attractions, theme parks, waterparks, tours, zoos, aquariums, museums and historic sites. Located in Gilbertsville, Pennsylvania, Gateway Ticketing Systems provides strategic consultation, sales, service and support for point-of-sale and ticketing systems throughout North America and worldwide. Gateway’s robust Galaxy® Product Suite integrates ticketing, admission control, resource management, group sales, online ticketing sales, retail, food and beverage, and membership management. In addition to its Gilbertsville headquarters, Gateway offices include Calgary, Alberta, Canada, and an office in central London. To learn more about Gateway Ticketing Systems, please visit

About The Strong National Museum of Play
The Strong is a highly interactive, collections-based museum devoted to the history and exploration of play. It is one of the largest history museums in the United States and one of the leading museums serving families. The Strong houses the world’s largest and most comprehensive collection of historical materials related to play and is home to the International Center for the History of Electronic Games, the National Toy Hall of Fame, the World Video Game Hall of Fame, the Brian Sutton-Smith Library and Archives of Play, the Woodbury School, and the American Journal of Play. Together, these enable a multifaceted array of research, exhibition, and other interpretive and educational activities that serve a diverse audience of adults, families, children, students, teachers, scholars, collectors, and others around the globe. To learn more about the Strong National Museum of Play, please visit

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