Upcoming #TuesdayTalks: June 8 – July 13
Updated: June 8, 2021 | Share on Facebook Share on Twitter Share on LinkedIn
#TuesdayTalks are designed just for Galaxy users and dive into a particular feature, function or use case to give you a more in-depth understanding of the solution. Then we encourage attendees to share their own successes (or failures) on that particular subject so that we can all learn from each other. Here is our upcoming schedule.
If you’re a Galaxy user and would like to access any of the past #TuesdayTalks recordings, you can find them on the Knowledge Base right here.
Tuesday, June 8 #TuesdayTalks: The Membership/Pass Show with Randy Josselyn
12:00 PM EST
We’ve transitioned our CRM+ Forum into a new monthly series: The Membership/Pass Show, where we cover all things… you guessed it… Membership and Pass.
There is still a very large CRM component to these conversations. Our Members and Passholders are our most loyal customers. And CRM is our best way of keeping appropriate data about our most loyal customers and delivering a guest experience that keeps them engaged. But given the importance of increasing per-caps right now, we also want to make sure we discuss all things Membership/Pass and how we can leverage Galaxy and capitalize on trends in the industry to improve these programs.
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Tuesday, June 15 #TuesdayTalks: Virtual Release Notes – Galaxy 7.3.20.24
12:00 PM EST
This is the next installment of our new Virtual Release Notes #TuesdayTalks series where we highlight the latest fixes we’ve worked on in Galaxy and let you know when and how they can be available to your attraction. This week we’ll be discussing Galaxy 7.3.20.24.
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Tuesday, June 22 #TuesdayTalks: Galaxy F&B and the F&B Kiosk
12:00 PM EST
For many Galaxy attractions, our food & beverage operations have become a renewed priority during COVID. It’s become a way to increase per-caps when capacity is limited, and it’s been on the forefront of the burgeoning self-service discussions in our industry. So we wanted to spend this #TuesdayTalks covering the ways you can leverage Galaxy F&B and Galaxy F&B Kiosk to improve your operations.
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Tuesday, June 29 #TuesdayTalks: Managing Reservations in Galaxy
12:00 PM EST
In a recent Webinar Wednesdays we held about reservations, 46% of respondents said they plan to continue reservations indefinitely at their attraction – or they haven’t made a decision in that regard yet. Only 9% of respondents said they plan to stop requiring reservations once capacity restrictions are lifted.
The reality is, reservations are here to stay at least through 2021 – and possibly beyond that. Attractions have realized that reservation policies offer great revenue opportunities. We’ve seen that guests are willing to pay more for exclusive experiences. Or that Members/Passholders are willing to pay more for the right to first access of limited capacity spots.
So we want to cover all the ways you can manage reservations in Galaxy, including how to overcome some of the challenges you face with this type of product.
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Tuesday, July 6 #TuesdayTalks: The Membership/Pass Show with Randy Josselyn
12:00 PM EST
We’ve transitioned our CRM+ Forum into a new monthly series: The Membership/Pass Show, where we cover all things… you guessed it… Membership and Pass.
There is still a very large CRM component to these conversations. Our Members and Passholders are our most loyal customers. And CRM is our best way of keeping appropriate data about our most loyal customers and delivering a guest experience that keeps them engaged. But given the importance of increasing per-caps right now, we also want to make sure we discuss all things Membership/Pass and how we can leverage Galaxy and capitalize on trends in the industry to improve these programs.
______________________________________________________________________
Tuesday, July 13 #TuesdayTalks: Virtual Release Notes – Galaxy 7.8.0.7
12:00 PM EST
This is the next installment of our Virtual Release Notes #TuesdayTalks series where we highlight the latest fixes we’ve worked on in Galaxy and let you know when and how they can be available to your attraction. This week we’ll be discussing Galaxy 7.8.0.7
