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Webinar Wednesday June 24: The New Guest Experience & Training Your Staff for COVID Challenges

Updated: July 1, 2020 | Share on LinkedIn

Recorded Webinar from Wednesday, June 24 

This Webinar Wednesday we continued the conversations with attractions that have reopened about their new guest experience. But this week we put a focus on best practices for training your staff to handle the new challenges that COVID poses to your venues. How can you effectively train your staff on new policies and procedures? How do you train your staff to enforce those policies, and do so in a way that keeps guests at ease? How do you train them to handle unruly guests? And what are those small details you may not be considering that make the difference between delivering a positive guest experience and one that leaves your guests disappointed?

You can also download the PowerPoint slides from the webinar right here.

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