North America Galaxy User Group Meeting

Event Overview

OCTOBER 5-9 IN DETROIT, MICHIGAN!
Hosted by Detroit Zoo and Cranbrook Institute of Science

We are thrilled to announce that this year’s highly anticipated North America User Group Meeting will take place in the vibrant city of Detroit, Michigan, from October 5–9. Our home base for the week will be the Westin Southfield Detroit, offering a comfortable and convenient stay just outside the heart of the city.

To make this year’s event even more memorable, we’ve partnered with two remarkable host venues for our evening social events: the Detroit Zoo and Cranbrook Educational Community. These cultural and conservation landmarks promise unique opportunities to connect with fellow Galaxy users while experiencing the very best of Metro Detroit’s innovation, creativity, and community.

Whether you’re looking to gain fresh insights, connect with fellow Galaxy users, or get inspired by new ideas, this year’s User Group Meeting is your opportunity to do it all, while exploring some of Detroit’s most iconic destinations. From expert-led sessions to unforgettable evening experiences, we’re building a week designed to inform, engage, and energize. We hope to see you there!

PLATINUM SPONSOR

Agenda

Our Gateway team is currently finalizing this year’s agenda, which will include all general sessions and breakout discussions. Below is a high-level preview of what you can expect each day. Please note that there may be slight adjustments to the times as our team continues to finalize this year’s event details.

If you have an idea or topic you would like to see included in the agenda, we would love to hear from you! Please email us at marketing@gatewayticketing.com. We appreciate your feedback and will do our best to adjust the schedule to meet your needs better.

SUNDAY, OCTOBER 5
6:00 p.m. | Welcome Reception at Hotel

MONDAY, OCTOBER 6
8:00 a.m. | Breakfast
9:00 a.m. | NA UGM Day 1 Begins
11:30 a.m. | Lunch
12:45 p.m. | NA UGM Day 1 Continues
4:00 p.m. | NA UGM Day 1 Concludes
5:30 p.m. | Evening event hosted by Cranbrook Institute of Science

TUESDAY, OCTOBER 7
8:00 a.m. | Breakfast
9:00 a.m. | NA UGM Day 2 Begins
12:00 p.m. | Lunch
1:00 p.m. | NA UGM Day 2 Continues
4:30 p.m. | NA UGM Day 2 Concludes
Dinner on your own.

WEDNESDAY, OCTOBER 8
8:00 a.m. | Breakfast
9:00 a.m. | NA UGM Day 3 Begins
12:00 p.m. | Lunch
1:00 p.m. | NA UGM Day 3 Continues
4:00 p.m. | NA UGM Day 3 Concludes
6:00 p.m. | Evening event hosted by Detroit Zoo

THURSDAY, OCTOBER 9
8:00 a.m. | Breakfast
9:00 a.m. | NA UGM Day 4 Begins
12:00 p.m. | Lunch
1:00 p.m. | NA UGM Day 4 Continues
3:30 p.m. | NA UGM 2025 Concludes

Registration

This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.

Hotel Details

We have also made special arrangements for a group rate of $179 per night at the Westin Southfield Detroit. Click below to book your room. Rate expires September 12, 2025.

Sponsors

The 2025 North America Galaxy User Group Meeting is proudly supported by the following industry sponsors:

Platinum Sponsor

Gold Sponsors

Silver Sponsor

Bronze Sponsor