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Gateway North America User Group Meeting 2026
Event Overview
OCTOBER 5–8 IN PHOENIX, ARIZONA.
Hosted by OdySea Aquarium and Phoenix Zoo
We’re excited to announce that the 2026 North America User Group Meeting will take place October 5–8 in Phoenix, Arizona, at the Marriott Phoenix Resort Tempe at The Buttes. Just minutes from Sky Harbor Airport and close to Scottsdale, the resort offers a stunning desert backdrop for a week of connection and learning.
This year, we’re elevating the experience with two exceptional evening venues: OdySea Aquarium and the Phoenix Zoo. These iconic destinations provide a unique setting to connect with fellow Galaxy users while experiencing the innovation, creativity, and spirit of the Southwest.
Whether you’re looking to gain fresh insights, exchange ideas with industry peers, or spark new inspiration, this year’s User Group Meeting brings it all together, set against the backdrop of one of Arizona’s most vibrant destinations.
From expert-led sessions to unforgettable evening events, we’re curating a week designed to inform, engage, and energize.
We look forward to seeing you in Phoenix.
Agenda
Additional details will be added to the 2026 North America User Group Meeting agenda as it becomes available. Kindly note that the agenda is subject to change.
MONDAY, OCTOBER 5
6:00 PM – 9:00 PM
Welcome Reception at Hotel
TUESDAY, OCTOBER 6
Morning 8:00 AM
Registration Open | Breakfast | First-Time Attendee Breakfast
Team & Sponsor Introductions, Gateway Welcome
Product Showcase: What’s New
Customer Panel: How Expert Galaxy Administrators Drive Success
Lunch
Lunch
Afternoon
Daily Lab: Get Your Hands on the Latest from Gateway
Host Presentation: OdySea Aquarium, Highlighting 10 Years
Host Presentation: Phoenix Zoo
Breakout Session: Stopping Fraud, In This Together
Breakout Session: CRM Case Study
Find Your Kind: Roundtable Meetups
Customer Spotlight: Knoebels 100 Years Celebration and a Decade with Galaxy
5:00 PM
Special Events in Galaxy: Innovative Ways to Manage Unconventional Events
6:30 PM
Evening Event Hosted by OdySea Aquarium (transportation provided)
WEDNESDAY, OCTOBER 7
Morning 8:00 AM
Breakfast and Micro Learning
What’s New in Galaxy 8
Customer Spotlight: Galaxy Kiosk for Ticketing
Daily Lab: Get Your Hands on the Latest from Gateway
Customer Spotlight: A New Web Store Look for Grand Canyon West
Breakout Session: Finance/Reporting
Breakout Session: Food & Beverage/Retail
Lunch
Lunch
Afternoon
Micro Learning
Customer Spotlight: Maximizing Upsell Opportunities at Wonders of Wildlife
Galaxy Tips & Tricks/
Hardware Corner
Customer Spotlight: How The Living Desert Leverages Galaxy for Food & Beverage Kiosks and QSR
5:00 PM
Galaxy Connect
6:00 PM
Evening Event Hosted by Phoenix Zoo (transportation provided)
THURSDAY, OCTOBER 8
All Day
Daily Lab: Get Your Hands on the Latest from Gateway
Morning 8:00 AM
Breakfast and Micro Learning
Intro to the New Customer Portal
What’s New and Next in Cloud
Product Showcase: Pay by Link, Waivers, SMS Delivery, and Yellow Dog Inventory Integration
Customer Panel: Using AI in Your Environment
Lunch
Lunch
Afternoon
Micro Learning
What’s New in the Web Store
Customer Spotlight: Hersheypark Flash Sale Web Store Implementation
Voice of the Customer: Informing the Product Roadmap
Customer Spotlight: Boldt Castle Web Store, One Year Later
Working Smarter with the New Web Store, Plus a Few Hidden Gems
5:00 PM
Wrap-Up, Goodbye, and Thank You
Agenda subject to change.
Justification Letter
Click the link below to download a customizable justification letter designed to help secure approval to attend our North American User Group Meeting, a valuable opportunity to gain insights, connect with industry peers, and bring back actionable strategies to your organization.
Registration
This is your chance to come together with a community of users just like you to share best practices and success stories that you can take directly back to your attraction and implement.
Hotel Details
We have also made special arrangements for a group rate of $199 per night at the Marriott Phoenix Resort Tempe at The Buttes. Click below to book your room. This rate is valid for stays from October 1-12, 2026. Rate expires September 4.
Sponsors
The 2026 North America User Group Meeting is proudly supported by the following industry sponsors:
Platinum Sponsor
Gold Sponsors
Silver Sponsors
