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Gateway Ticketing Systems Gateway Ticketing Systems

Zoos and Aquariums

Point Defiance Zoo & Aquarium | Tacoma, WA

Provide Better Experiences for Guests, Members and Groups

Ticket sales, educational programs and food sales make up the greatest part of your revenue. By selecting a point-of-sale solution that can unify your income streams, you’ll gain better visibility into your operations and be equipped to make more informed business decisions.

How can our Galaxy point-of-sale system help you do this?

Galaxy is a robust modular solution that offers:

  • Integrated ticketing and admission control – sell tickets and passes through multiple sales channels and validate those tickets with the simple scan of a barcode (whether printed or on a mobile device)
  • Membership creation and management – process new memberships at any point-of-sale system you designate and create full-color membership cards on the spot; manage your members directly through Galaxy or interface with third-party software such as The Raiser’s Edge
  • Efficient scheduling of groups, private tours, advanced bookings and timed events – enhance the guest experience by managing all reservations through one system that lets you see at a glance the availability of resources throughout your venue
  • Increased sales capacity – sell at the front gate or at kiosks, through a call center, online through your own web store, or through third-party distributors via Galaxy Connect
  • A unified point-of-sale solution – consolidate your ticketing, food & beverage and retail sales for faster reporting and better customer relationship management


The Raiser’s Edge is a registered trademark of Blackbaud, Inc. Gateway Ticketing Systems, Inc., is not affiliated with this product or company.

Oakland Zoo

– Chief Financial Officer

Guests can now seamlessly purchase admission and parking permits, increasing their time to enjoy the Zoo and animal exhibits.

Utah’s Hogle Zoo

– Guest Services Manager

Gateway Ticketing Systems has helped us remain on the cutting edge of admission, membership, attraction, and event sales and services.

Reuben H. Fleet Science Center

– Chief Operating Officer

We were very deliberate in our selection process to make sure the winning solution would address our specific needs including resource management, membership, retail, and food and beverage. Gateway held the lead in functionality.

Oakland Zoo

– Chief Financial Officer

Working with Gateway is a real pleasure. Everything was seamless from start to finish. Most importantly, whenever I needed assistance, they answered all of my questions and met our aggressive timeline to get our web store up and running.

Utah’s Hogle Zoo

– Guest Services Manager

With more than one million guests annually, it is absolutely essential for us to stay ahead of curve in an ever-changing marketplace. Through outstanding support and product development, Gateway has made this possible.

USS Midway Museum

– Sales Manager

Connect has saved us 40-50 hours a month in reconciling vouchers, and we saw about a 20% bump in sales with our largest distributors when we started using the platform.

Oakland Zoo

– Chief Financial Officer

Within the first four months we had $60,000 in online ticket sales – this surpassed my expectations of what we could achieve.

Utah’s Hogle Zoo

– Guest Services Manager

We are now able to issue membership cards on the spot, making the entire process more efficient for us and seamless for the guest.

Roman Baths

– Commercial Manager

The benefits of the new web store extend beyond the value of enabling customers to pre-purchase on any mobile or fixed device. It is an essential tool for upselling our multi-site options and for tracking customer behavior to inform our marketing decisions.

Utah’s Hogle Zoo

– Guest Services Manager

If a membership lapses, the membership barcode expires through Galaxy admission control, which makes monitoring lapsed memberships at the front gate a breeze.

Boston Children’s Museum

– Senior Director of Visitor Experience

We hold ourselves to the highest visitor standard because that’s a reflection on our staff. Gateway’s team understood our needs and guided us along the way.

See what Gateway Ticketing can do for you.

Ready to increase your revenue, decrease your costs and make your guests feel great?

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