Connect, Learn, and Grow: Why the 2026 North America User Group Meeting is a Must-Attend Event

Gateway Ticketing Systems, Inc., is excited to welcome its partners from across the continent to the 2026 North America User Group Meeting (NA UGM), taking place Oct. 5 through Oct. 8 in Phoenix, Arizona. While the opportunity to spend a few days in a warm, sunny destination is certainly appealing, the real value of NA UGM lies in the knowledge, connections, and hands-on learning that attendees take back to their organizations.

Whether you’re a longtime GTS partner or attending for the first time, here are some of the key reasons why NA UGM continues to be one of the most valuable events of the year.

Gain Insight into What’s New and What’s Next
One of the biggest benefits of attending NA UGM is the opportunity to hear directly from the GTS team about the latest product developments and future plans.

Throughout the week, attendees will receive updates on the enhancements, features, and solutions that have been developed and released over the past year. The event concludes with a look ahead and valuable insight into what’s coming next and how organizations can prepare for future opportunities.

Beyond product updates, NA UGM provides a forum for deeper engagement with the GTS community. It’s an opportunity to learn more about available resources, discover best practices, and become more involved in conversations that help shape the future of the platform.

Build Meaningful Industry Connections
The relationships formed at NA UGM are often just as valuable as the educational sessions themselves.

The event brings together professionals from a wide range of attractions and institutions, creating an environment where attendees can openly share experiences, challenges, and successes. The atmosphere is collaborative rather than competitive, with everyone focused on helping one another succeed.

Many attendees describe NA UGM as having a “hugs, not handshakes” culture, a welcoming environment where genuine relationships are built. These peer connections often extend well beyond the event, creating a trusted network of industry colleagues who can provide support, advice, and fresh perspectives throughout the year.

When challenges arise back at your organization, having a network of fellow Galaxy users to lean on can be invaluable. During sessions and discussions, attendees are encouraged to ask questions and share real-world experiences. Often, someone else in the room has faced a similar challenge and can offer practical solutions that have already proven successful.

Enjoy Direct Access to GTS Experts
NA UGM offers a unique opportunity to spend focused time with the GTS team and product experts.

Rather than communicating through emails or scheduled support interactions, attendees can engage in face-to-face conversations, ask detailed questions, and gain immediate insights. Issues that might otherwise take days or weeks to fully explore can be discussed and resolved much more quickly.

This direct access allows attendees to make the most of their time, gain a deeper understanding of GTS solutions, and leave with actionable answers to important questions.

Learn More for Less
For many organizations, NA UGM provides exceptional educational value at a relatively low cost.

Attendees gain access to product updates, expert-led presentations, peer discussions, hands-on learning opportunities, and networking experiences, all within a single event. In many cases, the cost of attending NA UGM can be comparable to or even less than traveling to the GTS headquarters for formal training.

What makes NA UGM especially valuable is its focus on real-world application. Instead of learning solely through structured training materials, attendees can hear directly from peers about how they are using GTS solutions in their day-to-day operations.

The event also features a Learning Lab where Galaxy subject matter experts are available on-site to help address challenges and answer questions. Combined with breakout sessions covering a variety of topics, attendees can tailor their experience to meet their specific goals and interests.

Return Inspired and Ready to Take Action
Beyond the knowledge gained and connections made, NA UGM provides something equally important: renewed energy and motivation.

Attendees consistently leave with new ideas, practical solutions, and a stronger sense of connection to both the GTS team and the broader user community. The experience helps participants return to their organizations with fresh perspectives, increased confidence, and the tools they need to make an even greater impact.

We look forward to welcoming our partners to Phoenix this October for a week of learning, collaboration, and community. If you’re looking to deepen your knowledge, expand your network, and get the most out of your GTS investment, the 2026 NA UGM is an event you won’t want to miss.

• Click here to register for NA UGM today! Be sure to check out our other 2026 events.
• Curious to learn more about Galaxy and GTS trainings? Read all about our latest Fundamentals Training and how it can help your team.