2026 North America User Group Meeting is almost here! 

The 2026 North America User Group Meeting, hosted by Gateway Ticketing Systems in Phoenix, Arizona, is on the horizon. We’re looking forward to sharing an exceptional experience filled with learning, networking, and inspiration. With exciting developments in mobile access control, kiosk branding, AI-powered ticketing, the Galaxy^® New Web Store, customer portal updates, cloud enhancements, and more, this year’s UGM is set to be an inspiring and informative experience. 

The conference kicks off Monday, October 5, with a welcome reception at the Marriott Phoenix Resort Tempe at The Buttes from 6 p.m. to 9 p.m. PDT. This opening evening offers the perfect opportunity to connect with fellow customers, sponsors, partners, and industry peers ahead of three days of meaningful conversations, hands-on learning, product demonstrations, and industry insights. 

Our Offerings
We’re excited to showcase the latest advancements in mobile access control, along with new kiosk branding capabilities that put greater flexibility directly in your hands. These tools allow for tailor-made workflows to address your unique admissions needs and goals. For a closer look, related hardware will be available for hands-on demonstrations in the Solutions Center throughout the event. 

We’ll also demonstrate our AI Chatbot MCP, an AI-powered ticketing agent, and its functionality within the New Web Store. The new AI agent is designed to address the challenges of helping visitors navigate complex inventory, overlapping promotions, and the many options presented on ticketing pages. Instead of leaving guests to figure it out on their own, the AI agent serves to answer questions, compare options, and help complete the purchase all within the same window. 

Other exciting updates include our redesigned customer portal and enhanced Site Builder functionality. The new experience features a sleeker interface, more intuitive page customization, and guided walkthroughs to make building and managing site pages easy and seamless. We’ll also offer micro-learning sessions focused on ongoing topics of interest within the community, notably including best practices for managing duplicate contacts in Galaxy and beyond.  

Daily Breakdown 
Tuesday, October 6 begins with registration and breakfast, including a special breakfast for first-time attendees. The morning will feature introductions from the Gateway team and sponsors, a Gateway welcome, a product showcase highlighting the latest innovations, and a customer panel featuring experienced Galaxy administrators and their strategies for driving success. 

The afternoon will offer hands-on learning in the Daily Lab, presentations from OdySea Aquarium and Phoenix Zoo, and breakout sessions focused on fraud prevention and CRM. Attendees can also participate in roundtable discussions and hear from Gateway partners about their wins so far in 2026. The day concludes with a session on managing unconventional events, followed by an evening experience hosted by OdySea Aquarium. 

Wednesday, October 7 starts with breakfast and a series of micro-learning sessions covering Galaxy 8, kiosk ticketing, web stores, finance and reporting, and food and beverage operations. The Daily Lab will remain available for hands-on learning throughout the day, complemented by customer spotlights. 

Attendees will also have opportunities to explore Galaxy tips and tricks, hardware, and other solutions before connecting with fellow attendees at Galaxy Connect^™. The evening wraps up with a special event hosted by Phoenix Zoo. 

Thursday, October 8 brings the conference to a close with a full day of Daily Lab access. The morning will focus on the new customer portal, cloud developments, and product enhancements, including Pay by Link, waivers, SMS delivery, and Yellow Dog inventory integration. A customer panel will also explore practical applications of AI.  The afternoon will spotlight web store innovations, customer case studies, product roadmap feedback, and strategies for getting the most out of the latest web store tools. The User Group Meeting officially concludes at 5 p.m. PDT.

Looking Ahead
We’re excited to spend four days with our valued customers, partners, and industry peers for meaningful conversations, hands-on learning, product demonstrations, and insights from across the industry. With exciting developments in mobile access control, kiosk branding, AI-powered ticketing, Galaxy’s New Web Store, customer portal updates, cloud enhancements, and more, this year’s UGM promises to be an inspiring and informative experience. 

Check out the full agenda and access other conference details as you prepare for UGM. We look forward to seeing you in Phoenix and continuing the conversation long after the event concludes!  

Continue Learning About UGM 

Connect, Learn, and Grow: Why the 2026 North America User Group Meeting is a Must-Attend Event